3 results for Computer Support Specialists in Albany, NY

Computer Support Specialists We are in the process of adding a Computer Support Specialist to our team, based in Albany, New York. This role is focused on providing technical support and assistance to users in relation to the New York Incident Management and Report System (NIMRS), a reporting application that caters to over 3000 users across various state and local facilities. This position offers a long-term contract employment opportunity. Responsibilities: • Offer deskside support to users, ensuring that all technical queries are promptly addressed. • Develop training materials aimed at educating users on the proper use and functionalities of the NIMRS. • Conduct user training sessions to enhance user competence and confidence in using the NIMRS. • Facilitate the reporting process within the NIMRS, ensuring that all reports are accurate and timely. • Provide technical assistance on all aspects of the NIMRS, from logging in to troubleshooting technical issues. • Monitor the condition of the facility equipment and software to ensure optimal performance. • Collaborate with the team in maintaining an efficient and user-friendly system.

Computer Support Specialists We are offering a long-term contract employment opportunity for a Computer Support Specialist in Menands, New York. This role is within the tech industry, where the chosen candidate will be responsible for providing technical assistance, handling customer inquiries, and maintaining accurate customer records. Responsibilities: • Provide technical assistance and advice in troubleshooting account related issues, helping users navigate the site, and guiding them through appropriate solutions. • Responsible for managing and troubleshooting issues related to Multi Factor Authentication (MFA), TL3, and RSA. • Process Automated File Transfer (AFT) accounts for the Universal Public Health Node (UPHN) application. • Maintain and update HCS accounts as necessary. • Assist users in navigating and assigning roles on the HCS. • Respond to requests and questions from both internal and external customers, including written and telephone inquiries. • Perform and validate signature verifications. • Operate office machinery such as photocopiers, computer printers, hand scanners, and scanners. • Establish and update records and files, including numbering forms, coding, preparing file folders, and compiling relevant material. • Responsible for processing paper documents for HCS accounts, including scanning the documents into a tracking system, processing the documents, and mailing necessary information.

Loan Services Assistant Manager Rachel Miller with Robert Half is partnering with a growing Financial Institution on a Loan Services Assistant Manager. In this role, you will be at the forefront of managing customer loan services, ensuring optimal efficiency and accuracy in the processing and recording of customer loan applications. This role is situated in the Queensbury/ Glens Falls Area and is a chance to be part of the fast-paced banking industry. Responsibilities: • Ensuring the accurate and efficient processing of customer credit applications• Supervising the team and assisting in project coordination for optimum efficiency• Collaborating with various departments to understand the impact and assure efficiency• Leading initiatives to achieve departmental and company goals• Overseeing daily operations, including projects and special assignments• Assisting in the execution of their programs and working with internal and external auditors• Researching and implementing changes to comply with regulatory requirements and directives• Facilitating customer escalation calls and situations to ensure resolution and customer satisfaction• Ensuring quality control review of designated work for timely and accurate reporting• Providing support to the call center as required