<p>Our client has an <strong>immediate need</strong> for a Customer Service Representative to support their team on a contract basis. This role is ideal for someone who thrives in a fast-paced environment, communicates with professionalism and empathy, and can confidently manage sensitive customer conversations related to account balances and payment activity.</p><p>This position requires strong attention to detail, collaboration with internal departments, and the ability to set clear expectations with customers while maintaining positive long-term relationships.</p><p><br></p><p>Key Responsibilities</p><ul><li>Communicate payment statuses, outstanding balances, and resolution timelines clearly and professionally.</li><li>Assist customers with resolving failed payments, including declined transactions, insufficient funds, and chargebacks.</li><li>Partner closely with Accounts Receivable and Finance teams to ensure account information is accurate and up to date.</li><li>Accurately document all customer interactions, commitments, and resolutions within case management systems.</li><li>Identify recurring issues or trends and escalate to leadership to support process improvements.</li><li>De-escalate sensitive situations while preserving strong client relationships.</li><li>Coordinate with cross-functional teams including Finance, IT, Operations, and Customer Success to ensure timely follow-up and resolution.</li><li>Set clear expectations with customers regarding next steps, timelines, and available resources.</li></ul>

<p>Requirements</p><ul><li>Proven customer service experience, preferably within a call center or high-volume support environment.</li><li>Experience handling both inbound and outbound calls with professionalism and confidence.</li><li>Familiarity with order entry processes and related systems.</li><li>Strong verbal and written communication skills, with the ability to explain complex account details clearly.</li><li>Demonstrated ability to resolve customer concerns with empathy and professionalism.</li><li>High level of organization and attention to detail.</li><li>Ability to collaborate effectively with cross-functional teams.</li><li>Experience using case management systems or similar tracking tools.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>