We are looking for a Customer Service Representative to support a non-profit organization in Washington, District of Columbia. This Long-term Contract position focuses on delivering responsive service, maintaining accurate account records, and assisting with case-related follow-up. The ideal candidate brings strong communication skills, comfort handling inbound and outbound customer interactions, and the ability to manage administrative support tasks with accuracy and professionalism.<br><br>Responsibilities:<br>• Review incoming requests and open service cases to process account changes accurately and efficiently.<br>• Investigate returned mail related to payments and tax documentation, then update records and take appropriate follow-up actions.<br>• Provide courteous support through phone-based customer interactions, addressing questions and guiding individuals to the right resolution.<br>• Enter and maintain customer information in internal systems to ensure records remain current and complete.<br>• Assist with outbound outreach when additional details or confirmation are needed to move cases forward.<br>• Support manager-assigned projects and contribute to operational tasks that improve service delivery and case handling.

• Prior experience in customer service, call center support, or a similar client-facing role.<br>• Ability to manage inbound and outbound calls with professionalism and strong attention to detail.<br>• Experience with order entry, case handling, or administrative record updates in a service environment.<br>• Proficiency using Salesforce or comparable customer relationship management systems.<br>• Strong written and verbal communication skills with the ability to explain information clearly.<br>• Ability to organize multiple tasks, follow established procedures, and meet deadlines in a fast-paced setting.

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/us/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/us/en/privacy">Privacy Notice</a>.</p>