<p><strong>Overview:</strong></p><p>We are seeking End User Migration Technicians to support endpoint device and user account migration activities during the transition from one Microsoft-based environment (Active Directory, Office 365) to Entra ID, Intune and Office 365. This role is essential for ensuring smooth cutover and quality assurance as users’ devices (laptops, desktops, mobile phones/tablets) are migrated.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Receive and process user devices, completing intake forms and collecting device usage information.</li><li>Utilize provided migration tools (e.g., Quest ODM) and PowerShell scripts to execute device and Office 365 application cutovers between environments.</li><li>Perform post-migration quality assurance, verifying functionality of key software and services.</li><li>Deliver desktop and basic application support to end users immediately after migration; escalate complex or unresolved issues to migration team leadership.</li></ul><p><br></p>

<p><strong>Qualifications:</strong></p><ul><li>Previous corporate experience providing desktop computing support.</li><li>Strong attention to detail and well-developed customer service skills.</li><li>Solid knowledge of Microsoft Windows desktop operating systems, with troubleshooting expertise in user login, Microsoft Office, productivity applications, networking, and printing issues.</li><li>Familiarity with Apple iOS device troubleshooting.</li><li>Ability to collaborate effectively within a team.</li><li>Professional demeanor with the ability to remain productive and supportive in environments where end-users may be experiencing technical frustrations.</li><li>Experience with Quest ODM, Office 365, and Microsoft Intune is a plus.</li></ul><p><br></p>

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