<p><strong>Consumer Loan Processor – Job Description</strong></p><p><strong>Position Overview</strong></p><p>The Consumer Loan Processor is responsible for reviewing, processing, and funding direct and indirect consumer loan applications while maintaining high service standards. This role ensures accuracy, compliance, and efficiency throughout the loan lifecycle and contributes to process improvements that enhance the overall member and customer experience.</p><p><strong>Primary Responsibilities</strong></p><ul><li>Review loan applications and documentation for completeness and accuracy; prepare final loan packages for funding.</li><li>Enter and verify loan funding data in the loan origination system to ensure compliance with lending policies and procedures.</li><li>Disburse loan proceeds and perform required system updates and maintenance.</li><li>Issue required disclosures in accordance with Truth in Lending, RESPA, and other applicable regulations.</li><li>Use multiple systems to respond to inquiries from dealers, staff, and members regarding pending or existing loan applications.</li><li>Follow up on outstanding documentation for both direct and indirect loan applications to ensure timely processing and customer satisfaction.</li><li>Recommend process improvements to enhance efficiency and reduce operational waste.</li><li>Adhere to all organizational policies, procedures, and regulatory requirements.</li><li>Participate in required training, including compliance-related programs.</li><li>Support organizational initiatives by demonstrating professionalism, teamwork, and a commitment to service excellence.</li><li>Maintain regular and reliable attendance.</li></ul><p><br></p>

<p><strong>Education Requirements</strong></p><ul><li>High school diploma, GED, or state‑recognized equivalent required.</li></ul><p><strong>Experience Requirements</strong></p><ul><li>Minimum 1 year of customer service experience in a financial institution preferred.</li><li>Experience in consumer lending or loan processing preferred.</li></ul><p><strong>Knowledge, Skills &amp; Abilities</strong></p><ul><li>Strong interpersonal skills and ability to interact positively with customers and internal partners.</li><li>Ability to read, interpret, and apply policies, procedures, and loan documentation requirements.</li><li>Comfortable working in a fast‑paced environment with varied customer and vendor interactions.</li><li>Problem‑solving mindset with the ability to identify improvements using structured methodologies.</li><li>Effective verbal and written communication skills.</li><li>Ability to apply basic mathematical concepts accurately.</li><li>Strong attention to detail and commitment to accuracy.</li></ul><p><strong>Physical &amp; Work Environment Requirements</strong></p><ul><li>Frequent sitting and use of standard office equipment, including computers and telephones.</li><li>Frequent verbal communication and normal vision/hearing required.</li><li>Occasional lifting of up to 10 lbs.</li><li>Occasional travel for meetings or training.</li><li>May require flexibility to work rotating shifts, evenings, weekends, or holidays as needed.</li><li>Work environment may include moderate to high noise levels and periods of high activity.</li></ul><p><strong>Competencies</strong></p><p><strong>Accuracy &amp; Attention to Detail</strong> – Processes detailed information with high accuracy and uses cross‑checking methods to ensure quality.</p><p><strong>Service Excellence</strong> – Anticipates customer needs, delivers high‑quality service, and incorporates organizational values into daily work.</p><p><strong>Flexibility &amp; Adaptability</strong> – Adjusts to changing priorities, processes, and assignments with an open and collaborative mindset.</p><p><strong>Work Standards</strong> – Holds self accountable for meeting deadlines, performance goals, and compliance requirements.</p><p><strong>Decision Making &amp; Critical Thinking</strong> – Gathers and organizes relevant information to support sound decision‑making.</p>

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