<p><strong>Overview</strong></p><p>We are seeking experienced CyberArk L2/L3 Administrators to support an enterprise Privileged Access Management (PAM) environment focused on server-based access control. These consultants will work alongside an existing CyberArk SME to manage privileged account onboarding, password rotation, incident response, audit support, and user assistance across multiple Honda facilities.</p><p>This is a hands-on operational role requiring strong CyberArk knowledge, solid troubleshooting ability, and comfort working in a fast-moving environment with on-call expectations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>CyberArk Administration</strong></p><ul><li>Support CyberArk EPV, PVWA, CPM, and PSM modules in a large enterprise environment</li><li>Perform privileged account onboarding into CyberArk safes (currently a manual process)</li><li>Manage password rotation, reconciliation, and platform configuration</li><li>Monitor and troubleshoot access failures, rotation errors, and session issues</li><li>Assist with time‑boxed privileged access and Break Glass workflows</li></ul><p><strong>Operational Support</strong></p><ul><li>Work from ServiceNow request queues (access, activities, break/fix) with a 2‑day SLA</li><li>Respond to severity‑based incidents; Sev1 requires 2‑hour response</li><li>Participate in weekend on‑call rotations (Sat → Sun)</li><li>Assist users with CyberArk workflows and provide training as needed</li></ul><p><strong>Audit, Compliance &amp; Security</strong></p><ul><li>Provide evidence for audits, including access approvals and session recording review</li><li>Investigate suspicious activity using CyberArk logs and integrated SIEM alerts (QRadar)</li><li>Support Disaster Recovery activities (e.g., adjusting password rotation parameters)</li></ul><p><strong>Process Improvement &amp; Automation</strong></p><ul><li>Recommend improvements to reduce manual onboarding</li><li>Use scripting (PowerShell/Python) to streamline repeatable tasks</li><li>Contribute to future automation between ServiceNow and CyberArk</li></ul>

<p><strong>Required Skills &amp; Experience</strong></p><ul><li>Hands-on CyberArk administration experience (EPV, PVWA, CPM required)</li><li>Experience supporting PAM in Windows server environments</li><li>Understanding of AD/Entra integration with CyberArk</li><li>Prior experience with incident management and on-call support</li><li>Familiarity with ITSM systems (ServiceNow strongly preferred)</li><li>Ability to troubleshoot password rotation, vault access, and session issues</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>PowerShell or Python scripting for automation</li><li>Experience reviewing CyberArk session recordings or audit evidence</li><li>Exposure to QRadar or similar SIEM platforms</li><li>PKI, SAML, Zero Trust, or broader IAM experience</li><li>Experience supporting DR/BCP processes</li></ul><p><strong>Soft Skills</strong></p><ul><li>Strong communication with users, security teams, system administrators, and auditors</li><li>Ability to work independently and respond effectively in time-sensitive situations</li><li>Comfortable in a hybrid environment with high interaction across teams</li></ul>

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