Technical support centers need to evolve along with the technologies that play an integral role in business operations. That means these centers will need employees with more diversified skill sets — including staff with nontechnical skills — so they can keep supporting their organizations effectively.
Robert Half Technology and HDI have joined forces to collect data from industry leaders on the support center of the future. View the full report to learn:
- The skills needed to be successful
- How service organizations are evolving
- How leading companies are recruiting and retaining IT support staff
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