6 Ways IT Staffing Agencies Can Ease Help Desk Hiring

Sometimes, help desk managers could use a little help of their own. Experienced IT staffing agencies can give you a competitive edge in securing the best help desk and desktop support talent, while also saving you time and money.

Sixty percent of U.S. CIOs said it's challenging to find skilled IT professionals today in the Robert Half Technology IT Hiring Forecast and Local Trend Report. Help desk managers have a lot on their plates, whether it's keeping up with evolving technology demands or managing heavy workloads — not to mention finding the best help desk professionals in such a competitive environment.

Here are six reasons you should work with an IT staffing agency:

1. Address your ever-changing talent requirements

Help desk skill sets are constantly evolving. Trends such as mobility, bring your own device (BYOD) and demand for 24-hour tech support are impacting help desks at many firms. The best tech recruiters are up-to-date on these changes and often know the help desk skills you need before you do.

2. Find the best fit for your firm

When you post a help desk job online, not everyone who responds is actually qualified. Of those who are, you have to find someone who is not just a strong technical fit but also meshes with your company culture. That's particularly important for help desk candidates, who are representing a firm to its customers, whether they are external or internal. At Robert Half Technology, our interview process takes all of this into account so you get the best candidates.

3. Get top talent — fast

Typically, it takes an average of five weeks to fill staff-level positions and seven weeks to fill management-level jobs. A top tech recruiter can quickly identify candidates you might not otherwise meet, including highly skilled individuals who may not be actively looking for a new opportunity.

Learn more about the IT staffing services offered by Robert Half Technology.

4. Get exactly what you need

Whether you're reorganizing your help desk to support more personal devices or shifting your systems to better address customer issues, IT staffing agencies can help you determine which help desk professionals meet your particular needs and optimal staffing mix — whether it's full-time, temporary or a blend of both.

5. Save time

Companies may receive hundreds of resumes in response to job ads, and they're time-consuming to review. IT staffing agencies save you much of this time by honing in on the best matches for your firm's needs.

6. Save money

Making a bad hire is expensive. Not only do you spend time and money training someone who isn't a fit for the job, you have to start another candidate search to try and get it right. IT staffing agencies can save you money by locating candidates who are a great match from the start.

Reach out to Robert Half Technology and let us help you find the IT staffing solutions your organization requires.

Call Robert Half Technology at 1.866.758.1474