As part of the Office of the Future research project, OfficeTeam and the International Association of Administrative Professionals surveyed more than 2,200 administrative professionals and 610 senior managers to find out what traits set the best support staff apart from the rest. What’d we find out?
In-Demand Administrative Skills
- According to the surveys, both administrative professionals and managers felt organizational skills are important (30 percent in each group identified it as the most coveted skill).
- However, time management abilities were most valued by supervisors (39 percent).
- Administrative workers (61 percent) and managers (38 percent) ranked flexibility/adaptability as the most desirable quality.
- A positive attitude came in second on the list.
The research also revealed that administrative employees’ influence in the workplace is increasing. Three in five administrative professionals and managers said support staff are more valued by their companies today than they were 10 years ago. “Support Staff is the backbone of operations for many offices these days,” mentions Ireneo Mendoza, Regional Vice President for Robert Half. “Without one’s administrative and office support employees, many organizations would struggle in their day-to-day operations.”
An infographic highlighting the survey findings is available here. You can also view other Office of the Future materials, including videos discussing the biggest misconceptions and rewarding aspects of the administrative profession, at officeteam.com/ootf.
What administrative skills and attributes do you think are most important?