Dispatch/Customer Service Specialist
Location : INDIANAPOLIS, IN
Post Date : January 12, 2017
Employment Type : Temporary-to-full-time
Job Order Number : 01400-127983
Description :OfficeTeam is currently for a customer service/dispatcher for a growing downtown alarm company. The chosen customer service/dispatcher must have at least 2+ years of customer service/office experience and be a great multi-tasker. This role will pay $12.50/hr.
Duties will be:
-Work in a 24 hour alarm monitoring facility to process incoming alarm signals via computer.
-Answer all incoming customer calls while providing excellent customer service to each caller using professional telephone etiquette.
-Use a windows-based software programs to monitor incoming alarm signals and then dispatch police and/or fire authorities as well as reach out to customers.
-Document all calls made in response to a received signal from alarm system.
-Create service tickets when requested by customer via phone, email, or fax.
-Other duties as needed
Hours: Must have availability to work 7 days per week. Hours will be 8:00a-4:00p. You will rotate weekends every few months within a team environment.
Applicant must have HS Diploma or equivalent. All candidates required to undergo background check and have reliable transportation.
If interested in this role, please apply online at www.officeteam.com
Apply for this job now or contact us today at 888.981.6731 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2017 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
Indianapolis, IN 46204