5 Changes Admins Can Expect When Becoming a Manager


Becoming a manager is an exciting opportunity. But along with the new job title and the salary increase come management responsibilities — which you may not have tackled in your previous work as an administrative professional. Are you ready to take the leap?

Once the excitement of a promotion or a new role dies down a bit, you’ll probably have questions about what’s in store for you. Here are five changes you can expect:

1. Less face time with customers

Becoming a manager means spending less one-on-one time with clients and customers. You may be called in for escalated client concerns on occasion. But a large part of your new role will involve behind-the-scene duties, such as implementing improvements for procedures and policies. You might also track and analyze data to make recommendations on how these improvements can be made.

2. More supervisory responsibilities

Maybe your previous role included some supervisory time, but when you’re a manager, those responsibilities will be expanded. For example, you’ll have to make sure your admin staff is maintaining productivity and meeting departmental and organizational goals. And you may also be in charge of conducting performance reviews.

3. Balancing budgets

Some of your new manager responsibilities will be financial. You may be tasked with creating and implementing the department’s budget — for everything from paper clips to new software to temporary support staff in busy times. In addition, you’ll have to sign off on major purchases like that fancy new copier that does everything except make coffee.

4. Handling personnel issues

Depending on the size of your organization, you may be called upon to handle a wide range of personnel tasks, including recruiting, firing and settling employee disputes. You’ll also be the go-to for employees’ scheduling requests, as well as employee recognition, which means keeping your team motivated and productive and answering any concerns they have about whether they’re doing their jobs properly.

5. Attending more meetings

As a manager, you’ll spend more time in meetings than you used to. Previously, you may have taken notes or offered your thoughts occasionally, but now your role is larger. Your opinion will have more impact, and you’ll be expected to bring in ideas for improving office policies and procedures, as well as the efficiency of your team.

Don’t let these changes overwhelm you. You wouldn’t have gotten your new job if someone didn’t think you were up to the challenge. Just keep in mind that, even as a manager, you’re allowed to ask for guidance. So don’t hesitate to tap your own supervisors or more seasoned management colleagues until you’ve grown comfortable in your new role.

What tips do you have for admins who are taking on manager responsibilities? Share them in the comments.

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