9 results for Service Desk Analyst in Auckland, Auckland

Service Desk Analyst| CONTRACT The Company A large, well respected NZ entity based in the CBD is on the hunt for a captivating Senior Service Desk Analyst for an initial 3-month contract. Well known for its services, this is a premium brand and certainly serves NZ well in its offering in the medical field. With a dominant market presence, this company is a cornerstone in most Kiwi's lives!The Role Working within a team of 6 Service Desk Analysts, you'll troubleshoot your way through issues in this fast-paced environment. In this role, you'll be the technical wizard that keeps the organization running smoothly. You'll provide top-tier technical support, showcasing your skills at a L2 expertise. Your toolkit will include Windows, the MS Stack, Active Directory, Azure O365, and various common desktop applications.At the heart of this bustling operation, IT plays a pivotal role in keeping the wheels turning. Your ability to stay cool under pressure and swiftly tackle technical challenges will be the key to your success here. In this collaborative service desk environment, you'll work side by side with a supportive team, sharing knowledge and expertise across the organization.Skills & Experience<ul><li>Service Desk Savvy: Your experience in a service desk role gives you a solid foundation.</li><li>Tech Expertise: You're well-versed in the MS Stack, Windows, O365, Azure and Active Directory.</li><li>ITIL Insight: Whether you're certified or have experience within the ITIL framework, you understand its value.</li><li>Ticketing Whiz: Proficiency with ticketing systems like Service Now or similar tools is a plus.</li><li>Team Player: You thrive in a collaborative, highly supportive team environment.</li></ul>Please note, this a contract position so only candidates who have valid working rights in New Zealand can be considered.How to apply Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on 09-915-6700. Job Reference No: 06900-0013158804 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjE4NzM5LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">

Service Desk Analyst | CONTRACT The Company A large, well respected NZ entity based in the CBD is on the hunt for a captivating Senior Service Desk Analyst for an initial 3-month contract. Well known for its services, this is a premium brand and certainly serves NZ well in its offering in the medical field. With a dominant market presence, this company is a cornerstone in most Kiwi's lives!The Role Working within a team of 6 Service Desk Analysts, you'll troubleshoot your way through issues in this fast-paced environment. In this role, you'll be the technical wizard that keeps the organization running smoothly. You'll provide top-tier technical support, showcasing your skills at a L2 expertise. Your toolkit will include Windows, the MS Stack, Active Directory, Azure O365, and various common desktop applications.At the heart of this bustling operation, IT plays a pivotal role in keeping the wheels turning. Your ability to stay cool under pressure and swiftly tackle technical challenges will be the key to your success here. In this collaborative service desk environment, you'll work side by side with a supportive team, sharing knowledge and expertise across the organization.Skills & Experience<ul><li>Service Desk Savvy: Your experience in a service desk role gives you a solid foundation.</li><li>Tech Expertise: You're well-versed in the MS Stack, Windows, O365, Azure and Active Directory.</li><li>ITIL Insight: Whether you're certified or have experience within the ITIL framework, you understand its value.</li><li>Ticketing Whiz: Proficiency with ticketing systems like Service Now or similar tools is a plus.</li><li>Team Player: You thrive in a collaborative, highly supportive team environment.</li></ul>Please note, this a contract position so only candidates who have valid working rights in New Zealand can be considered.How to apply Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on 09-915-6700. Job Reference No: 06900-0013158804 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjU3NDczLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">

First Line IT Support Analyst The CompanyJoin a fast-paced and dynamic organization that excels in delivering cutting-edge technical support. With a focus on collaboration, growth, and innovation, this company offers a unique opportunity for ambitious individuals to advance their careers in IT support. Supporting end customers of MSP partners, our client's team is dedicated to delivering market-leading solutions while nurturing talent at every level. Through hands-on experience and mentoring from senior technicians, they provide a clear path for 1st Line Support Engineers to grow into advanced technical roles.About the Role As a Technical Support Engineer, you'll play a vital role in diagnosing and resolving technical issues for end customers. Leveraging your analytical and problem-solving skills, you'll tackle a range of technical challenges while maintaining top-tier customer service. Working in a supportive, team-oriented environment, you'll benefit from mentorship programs designed to help you advance to 2nd Line Support and beyond. This role is ideal for someone eager to build their technical expertise, thrive in a fast-paced setting, and contribute to a client-focused organization that encourages professional growth.Key Responsibilities<ul><li>Technical Troubleshooting: Address and resolve a variety of IT issues for clients, covering key technologies such as:</li><ul><li>Windows 10</li><li>Office 365</li><li>Microsoft Office Suite</li><li>Printers and scanners</li><li>Client-specific applications</li><li>Basic administration of Windows Server (2008 R2, 2012, 2016, 2019)</li><li>Network troubleshooting.</li></ul><li>Incident Management: Use the PSA (Professional Services Automation) platform to log support tickets, respond to customer needs, and prioritize tasks effectively.</li><li>Escalation and Collaboration: Identify and escalate complex issues to senior engineers while maintaining proactive communication with the team.</li><li>Customer Service Excellence: Provide friendly, positive, and customer-centric support, ensuring end users feel valued and supported throughout their experience.</li><li>Professional Development: Participate in mentoring programs with senior technicians to gain the skills required for progression to 2nd Line Support roles</li></ul>About You You are a tech-savvy problem solver with a passion for delivering exceptional customer service. You thrive in collaborative environments, embrace new challenges with a positive attitude, and are eager to grow your technical expertise. With a knack for troubleshooting and strong interpersonal skills, you'll enjoy building strong relationships both internally with teammates and externally with clients. What Sets This Role Apart<ul><li>Career progression through on-the-job mentoring and skill development programs.</li><li>Exposure to a wide range of technologies and challenges in a fast-paced, customer-centric environment.</li><li>A positive, people-first workplace culture that values teamwork and innovation.</li></ul>Why Apply? This is your chance to join a forward-thinking organization where growth and development are more than just buzzwords-they're built into the DNA of the business. By becoming a Technical Support Engineer, you'll gain hands-on experience, work alongside some of the best in the industry, and lay the foundation for an exciting and rewarding career in IT. Take the Next Step If you're ready to turn your passion for technology into a career, apply now! Join a company that invests in people, values growth, and provides the tools you need to succeed. Apply Today Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha or Hannah Maplethorpe in our Auckland office on 09-915-6700. Job Reference: 06900-0013076092 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuODIxNjAuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">

IT Support Analyst The Company Become a valued member of a thriving company boasting a substantial global presence. Our client is a well-established manufacturing company with a strong global presence, delivering industry-leading solutions to customers worldwide. Our client is passionate about innovation, operational excellence, and providing exceptional service. They pride themselves on creating a collaborative work environment that supports professional growth and values its employees.About the Role Our Client is looking for an experienced and proactive IT Support Specialist to join their team. This role is integral to supporting the alignment of the company's business objectives with its technological infrastructure by providing hands-on support for software and hardware applications. You will be responsible for day-to-day IT support, managing systems, documenting policies, and contributing to strategic IT initiatives. This is an exciting opportunity to work across global teams and make a meaningful impact in a fast-paced environment. Key Responsibilities:<ul><li>Provide day-to-day IT support for employees and customers globally, including remote troubleshooting and actioning IT help tickets.</li><li>Document and maintain corporate IT policies and oversee software license reporting.</li><li>Deploy and update software packages and create builds for laptops utilizing Microsoft Intune.</li><li>Support mobile phones and data connections, including procurement and troubleshooting.</li><li>Administer servers (Active Directory, Group Policies, security groups, Exchange).</li><li>Oversee IT equipment onboarding and offboarding processes for staff, ensuring proper access and configuration.</li><li>Maintain and refresh systems management data for active and decommissioned devices.</li><li>Assist with IT systems documentation and the deployment of future IT projects and initiatives.</li></ul>Key Requirements<ul><li>Proven ability to think outside the box and solve complex issues logically.</li><li>Excellent communication skills, with a collaborative and customer-focused approach.</li><li>Strong understanding of Microsoft applications, including Azure and Office 365.</li><li>Experience with VMware administration, including migrations and change requests.</li><li>Knowledge of server patching, upgrades, and network configuration.</li><li>Familiarity with end-user operating system planning and migrations.</li><li>Ability to document infrastructure systems and implement effective solutions.</li></ul>Desired Technical Skills<ul><li>Certifications in VMware, Microsoft Azure, or AWS (desirable).</li><li>Experience with Group Policies and server administration.</li><li>Proficiency in mobile device management tools and Microsoft Intune.</li><li>Strong understanding of IT security and data management practices.</li></ul>About the Ideal Candidate The ideal candidate is an enthusiastic IT professional who takes ownership of tasks and follows through to completion. You are highly organized, proactive, and excel in time management, with a keen attention to detail. A collaborative team player, you embrace continuous learning, adapting to change with a positive attitude and a focus on improvement. The ideal candidate will be passionate about building and developing relationships. Ready to make an impact in a globally connected company that values your contributions and promotes professional growth? We encourage you to apply today!How to Apply! Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha or Hannah Maplethorpe in our Auckland office on 09-915-6700.Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.Job reference: 06900-0013189488By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuMDQwMzcuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">

Business Analyst The Company This role is for a is a well-known Kiwi IT consulting and solutions company. Their expanding client base includes many of NZs best-known organisations. The mission of this role is to deliver business advantage to our clients through the effective use of IT. The Role In this role, the BA will serve as a middle ground between internal and external business stakeholders. This role will work across a range of industries to deliver high quality specifications which will support a range of valuable programs of work, reliable solutions and IT support services. This BA will understand business problems, be able to capture, analyse and communicate objectives which detailing functional and non-functional requirements in agile environments. The BA will be able to guide the project and support teams and work with managers to optimise delivery to client objectives.<ul><li>Manage stakeholders whilst providing leadership and direction to both internal & external customers and technical teams; Facilitation and driving collaboration to define, select and agree on solutions.</li><li>Define and research requirements to develop business cases whilst identifying improved processes; Produce documents and artifacts to support successful delivery of business operations.</li><li>Coordinate internal and external resources to ensure that projects adhere to scope, schedule and budget; Working with business leaders to manage resources and participate in pre-sales & tender processes.</li><li>Expand the service and project offerings of the company; gather feedback and presenting insights to cultivate industry partnerships.</li></ul>Your Profile<ul><li>3-5 years of experience in a Business Analyst or Technical BA role; Knowledge or experience within the insurance industry or financial services sector.</li><li>Exposure to project Governance, Risk, Compliance frameworks and ESG standards; Ideally some experience with Governance, Risk and Compliance (GRC) skills</li><li>Advanced knowledge in Excel or Power BI; Strong analytical and problem-solving skills with knowledge of statistical analysis and data modelling techniques.</li><li>Any certifications in IT, Business Analysis or Project management are beneficial.</li></ul>Apply Today Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Aleks Vujovic in our Auckland office on 09-915-6700. Job Reference No: 06900-0013154760 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWxla3MuVnVqb3ZpYy4yMzI2Mi4xMDkxOEByaGluei5hcGxpdHJhay5jb20.gif">

Senior Test Analyst - Contract The Company Large, nation-wide company looking for a Senior Test Analyst. With over 85 branches across the North Island and revenue more than $300 million, my client operates as a leader in their industry and runs a highly professional and commercially astute internal environment to maintain this premium service and market position.The Role Reporting to the Tech Lead and working in an Agile environment, you will integrate into an established API team, need to hit the ground running, and start delivering immediately. Operating as a flat structure, you will need to be seasoned, independent and proactive to ensure work is delivered to a high standard.Duties<ul><li>Understand requirements, identify test scenarios and create test plans.</li><li>Maintain test automation frameworks as well as conducting manual testing execution.</li><li>Execute regression testing</li><li>Defect management</li><li>Performance optimisation and continuous improvement</li></ul>Skills & Experience<ul><li>Solid Senior Test Analyst/ QA Engineer experience within fast paced environments</li><li>Excellent communication and collaboration skills.</li><li>Proven C#, Specflow and SQL experience.</li><li>Proficiency in test automation frameworks and manual test environments</li></ul>Culture & Benefits <ul><li>High performing, inclusive, and modern work environment</li><li>Based in the CBD, but with Work from Home flexibility</li><li>8-month contract</li><li>Must be immediately available or able to start mid- March at the latest</li></ul>How to apply Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact our Auckland office on 09-915-6700.Job Reference No: 06900-0013176828By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/UGF1bC5CYXRlc29uLjE0MTc3LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">

Infrastructure Services Manager The CompanyJoin a leading organization positioned at the forefront of innovation within the healthcare sector. With a nationwide presence, this company is dedicated to helping people live their best lives by transforming and enhancing the healthcare experience. Our client is committed to fostering a values-driven culture, teamwork, respect, responsibility, and aspiration are at the core of everything they do.The RoleAs the Infrastructure Services Manager, you will play a pivotal role in shaping the operations and performance of IT infrastructure services. You'll oversee a wide range of critical systems, including telephony and mobile services, networking, security infrastructure, and cloud/data center environments. This position involves vendor management, capacity planning, performance optimization, and leading a team of skilled IT professionals, all while ensuring these systems align with the company's strategic goals. Additionally, you'll lead disaster recovery planning and execution, ensuring business continuity across the organization.Key Responsibilities<ul><li>Lead and mentor a high-performing team responsible for IT infrastructure services, fostering collaboration and innovation.</li><li>Manage telephony and mobile services to ensure seamless organizational communication.</li><li>Oversee wired and wireless networking infrastructure, enhancing performance, scalability, and security.</li><li>Optimize compute and storage resources across cloud, data centres, and on-premises environments for efficiency and cost-effectiveness.</li><li>Ensure IT infrastructure meets operational demands through capacity planning, performance monitoring, and resource allocation.</li><li>Lead disaster recovery planning and execution to safeguard business operations in case of disruptions.</li><li>Partner with internal teams and external vendors to deliver reliable, secure infrastructure services that align with business needs.</li></ul>Key Requirements<ul><li>Minimum of 7+ years of experience managing IT infrastructure, including telephony, networking, cloud services, data centers, and security infrastructure.</li><li>Proven track record in vendor management, including contracts and service level agreements (SLAs).</li><li>Leadership experience, including guiding teams to achieve technical and operational goals.</li><li>Strong knowledge of remote access technologies, disaster recovery planning, and IT infrastructure performance metrics.</li></ul>Desired Technical Skills<ul><li>Expertise in networking (wired/wireless), cloud (Azure, AWS), and data center technologies.</li><li>Industry certifications, such as Cisco (CCNA/CCNP), AWS, Azure, or ITIL.</li><li>Familiarity with IT service management tools and methodologies.</li><li>Background in implementing performance optimization and capacity planning strategies.</li><li>Proficiency in security best practices and risk mitigation within IT infrastructure.</li></ul> About the Ideal Candidate: The ideal candidate is an empathetic and adaptable leader with a team-first mindset. You possess strong problem-solving skills and a proactive approach to delivering reliable and secure infrastructure services. A natural collaborator, you can partner effectively with stakeholders across technical and business domains. Excelling in both operational detail and strategic vision, you're driven to lead positive change and continuous improvement while maintaining a focus on innovation and performance excellence.If you're looking to make a meaningful impact in the healthcare sector while leading a critical IT function aligned with organizational growth, this role is for you. Apply today! Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha or Hannah Maplethorpe in our Auckland office on 09-915-6700. Job Reference: 06900-0013169134 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuOTcxNjQuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">

EUC Services Manager The CompanyStep into a role with a forward-thinking organization that is committed to providing innovative solutions and exceptional service. Widely recognized as a trusted leader in its industry, this organization operates at a national scale to enhance outcomes for individuals and communities alike. Guided by strong values that highlight teamwork, responsibility, respect, and aspiration, our client is driven by its mission to make a positive and lasting impact. The Role The End User Compute Services Manager is a key leadership role responsible for managing and enhancing the end-user technology experience. This position oversees all aspects of end-user devices, including laptops, desktops, mobile devices, peripherals, and print management, while ensuring seamless deployment and support for end-user software, particularly Microsoft Office 365. You'll lead a team of skilled professionals dedicated to delivering optimal device performance and software functionality, driving efficiency and user satisfaction. Additionally, this role will manage vendor relationships, ensure software licensing compliance, and monitor service performance metrics. Your mission? To continually refine and elevate the services offered to users and have secure, reliable, and cutting-edge tools that support business goals.Key Responsibilities:<ul><li>Leadership and Team Development: Lead and mentor a team managing end-user devices and M365 environments, fostering a culture of continuous improvement and collaboration.</li><li>Device Management: Oversee the lifecycle of end-user devices (e.g., laptops, desktops, mobile devices) to ensure they meet organizational standards and user needs.</li><li>Microsoft Office 365 Administration: Manage M365 applications, ensuring secure configurations, regular updates, and effective support for users.</li><li>Print Management: Maintain functionality of network printers and multi-function devices, ensuring uninterrupted services across the organization.</li><li>Software Deployment: Manage software distribution and updates for end-user devices, ensuring compliance and optimal functionality.</li><li>User Training and Support: Provide hands-on technical support and training for users, enabling them to maximize the value of IT tools.</li><li>Licensing Compliance: Ensure software licensing agreements are adhered to and actively manage software usage across the infrastructure.</li><li>Vendor Relationships: Collaborate with vendors and service providers to ensure timely delivery of devices and services in line with SLAs.</li><li>Service Metrics and Reporting: Track and assess performance data to drive service improvements and ensure alignment with strategic goals.</li></ul>Key Requirements<ul><li>5+ years of hands-on experience managing end-user computing services, including device provisioning, support, and software deployment in a medium to large enterprise.</li><li>Proven experience administering and supporting Microsoft Office 365 applications.</li><li>Demonstrated expertise in managing the lifecycle of end-user devices, ensuring performance and reliability.</li><li>Strong background in vendor relationship management, including SLAs and procurement processes.</li><li>Leadership experience guiding teams focused on end-user support, with an emphasis on fostering collaboration and innovation.</li></ul>Desired Technical Skills<ul><li>Certifications such as MD-100, MD-101, or similar Microsoft credentials.</li><li>Knowledge of ITIL or IT Service Management frameworks is a plus.</li><li>Experience in device management, including laptops, desktops, and mobile platforms.</li><li>Proficiency in troubleshooting hardware, software, and network issues.</li><li>Familiarity with managing print environments (network printers and multi-function devices).</li><li>Strong reporting and analytical skills for monitoring performance and implementing improvements.</li></ul>About the Ideal Candidate You are a results-driven leader with a deep understanding of End User Compute services and the ability to orchestrate seamless IT experiences. Empathetic and adaptable, you excel in supporting both technical teams and end users, combining technical expertise with excellent communication skills. A natural problem solver, you proactively identify opportunities to enhance efficiency and improve user satisfaction while leveraging data to drive strategic decision-making. If you take pride in leading teams, collaborating with stakeholders, and delivering exceptional end-user services, this role is for you.If you're excited about making a meaningful impact in a dynamic environment, apply today!Apply Today Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Stanley Onacha or Hannah Maplethorpe in our Auckland office on 09-915-6700. Job Reference: 06900-0013169135 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U3RhbmxleS5PbmFjaGEuOTgyOTUuMTA5MThAcmhpbnouYXBsaXRyYWsuY29t.gif">

EUC Support | CONTRACT The Company Our client, a leading NZ organization in the medical field is currently seeking an experienced EUC Engineer. This company has a strong reputation for its top-notch medical services and holds a strong position as a premium brand in the healthcare industry. This company has a significant position in the market and is an integral part of the lives of many Kiwis. Explore this opportunity to contribute and grow in a company that truly impacts lives of its customers.The Role We are seeking a skilled End-User Compute (EUC) Engineer to join us on a contract basis. This role is ideal for professionals with strong technical acumen and enterprise-level EUC experience who thrive in dynamic environments. If you have a solid foundation in technical support, a customer-centric approach, and can hit the ground running, this opportunity might be a great fit. The role may require flexibility to work onsite at hospital locations when needed. Key Deliverables:<ul><li>As an EUC Engineer contractor, responsibilities may include:</li><li>Supporting enterprise-scale customers with proven end-user computing expertise.</li><li>Providing high-level customer service with clear, professional communication in English (written and verbal).</li><li>Reviewing and providing guidance on PowerShell scripting before deployment to ensure accuracy and effectiveness.</li><li>Managing high-priority issues and offering nuanced knowledge of Microsoft licensing variations.</li><li>Acting as a Level 2-3 technical escalation point for Service Desks and vendor partners.</li><li>Overseeing hardware delivery, configuration, and troubleshooting as required.</li></ul>Essential Criteria: To succeed in this contract, applicants should demonstrate:<ul><li>Hands-on experience with ITIL frameworks and a proficient understanding of ITSM best practices and ticketing systems.</li><li>In-depth technical skills in areas such as:</li><ul><li>Intune for Mobile Device Management (MDM)</li><li>SCCM, Group Policies, and Cisco Call Manager VOIP solutions</li><li>Azure administrative tasks, M365, Teams, and Windows Server Management</li><li>Print queue and DHCP reservation management</li><li>VPN platforms like RDS and Palo Alto Global Protect</li><li>Active Directory user management for on-premises, Azure AD, and hybrid environments</li><li>Remote Desktop technologies, printer configurations, and multifaceted hardware devices</li><li>Network troubleshooting, including ASCOM wifi phones</li></ul></ul>Preferred Attributes:<ul><li>A proactive and independent approach to work, adhering to tight deadlines in a professional setting.</li><li>A strong understanding of enterprise IT environments and the ability to collaborate effectively with internal teams and third-party providers.</li></ul>Please note, this a contract position so only candidates who have valid working rights in New Zealand can be considered.How to apply Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on 09-915-6700.Job Reference No: 06900-0013128324 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjk0MjkzLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">