<p><strong>The Company</strong><br />A well-established, privately owned organisation in the healthcare sector, located on Auckland's city fringe, is seeking a Service Desk Analyst to support the team during a short-term backfill. This organisation plays a vital role in delivering essential services across multiple entities within its group and continues to grow at pace, offering a dynamic and purpose-driven environment.</p><p><strong>The Role</strong><br />Reporting to the Service Delivery Manager and working as part of a close-knit team of four, you'll be the first point of contact for IT support across the business. This is a hands-on role where you'll deliver reliable, user-focused support in a fast-moving environment.</p><p><strong>Key responsibilities include:</strong></p><ul><li>Providing Level 1 / 1.5 support across desktop, systems, and communications</li><li>Logging, tracking, and updating tickets promptly within the service management system</li><li>Maintaining clear and timely communication with end users</li><li>Monitoring network devices and server performance to ensure system stability</li><li>Supporting the management and maintenance of mobile devices</li><li>Assisting with device setup, deployment, and network configuration</li><li>Escalating more complex issues to senior support teams where required</li></ul><p><strong>Your Skills &amp; Experience</strong></p><ul><li>Proven experience in a Service Desk or IT Support role</li><li>Strong working knowledge of Windows, Microsoft 365, Active Directory, and Exchange</li><li>Solid understanding of printers and network printing environments</li><li>Familiarity with ITIL practices and ticketing tools such as ServiceNow or Jira</li><li>A proactive, customer-focused approach with strong communication skills</li></ul><p>Please note, this role requires full-time onsite presence (5 days per week) and is best suited to candidates who are immediately available to start due to the urgent nature of the requirement.</p><p><strong>Apply Today</strong><br />Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Camilla Hamilton or Ondrej Litavsky in our Auckland office on 09-915-6700.</p><p><em>Job Reference No: 06900-0013459778</em></p><p><em> </em></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&amp;data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&amp;reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Q2FtaWxsYS5BbGRyaWNoLjk5ODA1LjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">