<p><strong>The Company</strong><br />We've partnered with a forward-thinking, tech-driven organisation seeking passionate professionals to support their users and systems across Aotearoa. Joining a team that lives and breathes technology and customer experience, you'll play a key role in maintaining seamless application performance while delivering exceptional support.<br /><br /><strong>The Role</strong></p><ul><li>In this hands-on Technical Customer Support role, you'll be reporting into the Support Team Lead, and we're looking for someone who is passionate about delivering excellent customer service, proactive in their approach, and thrives in a team environment.</li><li>Manage incoming technical queries and support requests</li><li>Maintain system integrity and ensure a seamless user experience</li><li>Triage, troubleshoot, and escalate issues where required</li><li>Collaborate closely with development and QA teams to validate bug fixes</li><li>Query internal databases and support API integration's</li><li>Monitor system alerts and maintain accurate documentation</li><li>Assist with hardware requests and coordinate with third-party IT partners</li><li>Identify training opportunities to up skill and strengthen team capability</li><li>Support and maintain the CRM system</li><li>Engage with external vendors and suppliers</li></ul><p><strong>Your Profile</strong></p><ul><li>Using technology and systems to manage high call volumes</li><li>2+ year's experience within a customer service role</li><li>Technical savviness to learn new systems fast</li><li>Experience supporting SaaS customers previously highly advantageous</li></ul><p><strong>Perks &amp; Benefits:</strong></p><ul><li>Hybrid work environment</li><li>Annual L&amp;D allowance and health insurance</li><li>Located near the train station with car parking available</li></ul><p><strong>Apply Today</strong><br />Please send your resume by clicking on the apply button.<br /><br /><em>Reference Number: 06900-0013458929</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&amp;data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&amp;reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZG9taW5pcXVlLnNtaXRoLjcyOTMxLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">

Customer Support, Customer Service, IT Support, Helpdesk