As part of the Office of the Future research project, OfficeTeam and the International Association of Administrative Professionals surveyed more than 2,200 administrative professionals and 610 senior managers to find out what traits set the best support staff apart from the rest. Here’s a look at what we found out and how does it relate to the Twin Cites.
In-Demand Administrative Skills
According to the surveys, both administrative professionals and managers felt organizational skills are important (30 percent in each group identified it as the most coveted skill).
However, time management abilities were most valued by supervisors (39 percent).
Administrative workers (61 percent) and managers (38 percent) ranked flexibility/adaptability as the most desirable quality.
A positive attitude came in second on the list.
According to Laura Nei, OfficeTeam division director in our Minneapolis office, other traits that can set the best support staff apart from the rest include taking initiative, having a good attitude and generally being on top of things. Nei added that over 3,200 customer service jobs have been posted in the Twin Cities, suggesting that the most popular skill set in our area is customer service.
The Office of the Future research also revealed that administrative employees’ influence in the workplace is increasing. And both admins and management seem to be taking note: Three in five administrative professionals and managers said support staff are more valued by their companies today than they were 10 years ago.
Cassie Green, Branch Manager, gave one final tip to administrative job seekers in the Twin Cities, “Set yourself apart from the competition by really understanding the business you are working for and the role it has within the industry.”
An infographic highlighting the survey findings is available here. You can also view other Office of the Future materials, including videos discussing the biggest misconceptions and rewarding aspects of the administrative profession, at officeteam.com/ootf.
What administrative skills and attributes do you think are most important?