Helpdesk End User Support Jobs in Tokyo, Tōkyō

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Helpdesk/PC Support Management

Tokyo,
remote
Permanent
18.0M - 18.0M JPY / Yearly
Company ProfileA global medical technology company dedicated to improving patient outcomes through innovative healthcare solutions. The organization develops and delivers a broad portfolio of medical devices, digital technologies, and services used by healthcare professionals worldwide. With a strong commitment to innovation, quality, and operational excellence, the company supports healthcare providers in delivering better patient care. The Role<ul><li>Lead the IT Helpdesk and PC Support functions, ensuring high-quality end-user support and service delivery across the Japan organization.</li><li>Manage IT infrastructure support activities, including hardware lifecycle management, software deployment, asset management, and incident resolution.</li><li>Partner with regional and global IT teams to drive service improvements, standardization, cybersecurity compliance, and user satisfaction initiatives.</li></ul> Your Skills <ul><li>Proven experience managing IT Helpdesk, Desktop Support, or End-User Computing (EUC) functions in a multinational environment.</li><li>Strong leadership skills with experience managing vendors, support teams, and IT service improvement projects.</li><li>Business-level Japanese and English communication skills, with the ability to collaborate effectively with local and global stakeholders.</li></ul> Key Highlights of the Role <ul><li>Lead a critical IT support function that directly impacts employee productivity and business operations.</li><li>Collaborate closely with regional and global IT teams in a highly international environment.</li><li>Drive digital workplace initiatives, service enhancement projects, and continuous process improvements.</li></ul> Location Tokyo Salary18 million yen Reference Number: 06940-0013464761 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjAzNjA4LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-22T08:13:25Z

IT Helpdesk Manager

Tokyo,
remote
Permanent
12.0M - 12.0M JPY / Yearly
Company ProfileOur client is a leading global financial institution with a strong presence across Asia Pacific and other major international markets. The organization is committed to technology innovation, operational excellence, and supporting critical business functions through modern infrastructure, data, and digital solutions.The Role<ul><li>Provide end-user technology support for trading floor users, office employees, and regional stakeholders.</li><li>Support and maintain desktops, laptops, mobile devices, printers, telephony equipment, and other end-user technologies.</li><li>Manage and support infrastructure components including servers, backup systems, voice systems, and telecommunications equipment.</li><li>Assist with deployment of applications, patch management, and business-critical system support.</li><li>Provide technical support for market data platforms and contribute to business continuity planning initiatives.</li></ul>Your Skills<ul><li>Bachelor's degree or Diploma in Information Technology, Computer Science, Computing, or related discipline.</li><li>5+ years of experience supporting end users and IT infrastructure, preferably within banking, financial services, trading floor, or mission-critical environments.</li><li>Hands-on experience supporting Windows servers, Active Directory, Citrix, backup platforms, and enterprise applications.</li><li>Basic understanding of networking technologies, WAN/LAN environments, and IT security.</li><li>Strong troubleshooting, analytical, and problem-solving skills.</li><li>Native-level Japanese and business-fluent English communication skills.</li><li>Ability to work independently and effectively manage multiple priorities.</li></ul>Key Highlights of the Role<ul><li>Opportunity to support a highly visible front-office and trading floor environment.</li><li>Regional exposure within a global enterprise technology organization.</li><li>Broad infrastructure and end-user support coverage across desktops, server environments, applications, and market data systems.</li><li>Involvement in business continuity and operational resilience initiatives.</li><li>Collaborative international environment with daily use of both Japanese and English.</li></ul>LocationTokyoSalaryUp to JPY 12,000,000 per annumReference Number06940-0013505451 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/SGluc29uLkxldW5nLjk2NTEzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-10-06T04:25:39Z

Desktop Support

Tokyo,
remote
Permanent
9.6M - 9.6M JPY / Yearly
Company ProfileA leading international financial institution with a strong presence across Asia-Pacific, providing corporate and institutional banking services. The organization is committed to delivering innovative financial solutions supported by a robust and reliable technology environment. The Role<ul><li>Provide end-user IT support across Asia, ensuring timely resolution of technical issues and seamless service delivery.</li><li>Support regional infrastructure, business-critical applications, and regulatory platforms while maintaining high system availability.</li><li>Partner with local and global technology teams to implement new solutions, manage incidents, and drive continuous service improvement initiatives.</li></ul> Your Skills <ul><li>Proven experience in IT support, infrastructure, or technology operations within an enterprise environment.</li><li>Strong troubleshooting, incident management, and stakeholder communication skills.</li><li>Experience supporting critical business applications, IT governance, change management, and regional technology projects.</li></ul> Key Highlights of the Role <ul><li>Regional role supporting users and technology operations across Asia.</li><li>Exposure to a global technology environment with close collaboration across international teams.</li><li>Opportunity to contribute to infrastructure improvements, technology projects, and process optimization initiatives.</li></ul> Location Tokyo Salary9.6 million yen Reference Number: 06940-0013462203 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/SGluc29uLkxldW5nLjQ3NTc3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-23T00:51:50Z

Director of Customer Experience / Call Centers

Tokyo,
remote
Permanent
15.0M - 15.0M JPY / Yearly
Company Profile A global leader in consumer device protection and customer support solutions, this organization partners with manufacturers, retailers, and service providers to deliver innovative warranty, protection, and customer care programs. The company is recognized for its customer-centric approach, digital innovation, and commitment to creating exceptional service experiences. The Role <ul><li>Lead Customer Experience and Call Center Operations across Japan, ensuring high levels of customer satisfaction, service quality, and operational performance.</li><li>Develop and execute customer service strategies, drive process improvements, and optimize end-to-end customer journeys across multiple service channels.</li><li>Manage internal teams and external partners, establishing KPIs, monitoring performance, and implementing continuous improvement initiatives.</li></ul> Your Skills <ul><li>Extensive leadership experience in Customer Experience (CX), Contact Center, Call Center, or Customer Service Operations.</li><li>Strong track record in service transformation, vendor management, customer satisfaction improvement, and operational excellence.</li><li>Business-level Japanese and English, with the ability to communicate effectively with local, regional, and global stakeholders.</li></ul> Key Highlights of the Role <ul><li>Lead a high-impact customer experience function within a globally recognized service organization.</li><li>Drive customer-centric transformation initiatives leveraging data, technology, and process innovation.</li><li>Collaborate with international teams while influencing business strategy and customer engagement outcomes.</li></ul> Location Tokyo Salary 15 million yen Reference Number: 06940-0013462258 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjAzOTExLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-23T09:08:01Z

IT Manager

Tokyo,
remote
Contract
12.0M - 12.0M JPY / Yearly
The Role<div class="slds-chat-message__text_Bot"><div class="slds-p-left_medium"><ul><li>Brings 10+ years of experience in IT infrastructure management, including 3-5+ years in leadership roles overseeing help desk or service desk teams.</li><li>Has strong hands-on expertise across networking, including firewalls such as Palo Alto, Fortinet, and Cisco, as well as routers, switches, VPN, wireless technologies, Azure, and Microsoft 365.</li><li>Possesses solid experience with servers, monitoring tools, backup environments, and OT/SCADA systems within industrial or energy-sector settings.</li><li>Demonstrates knowledge of cybersecurity, compliance requirements, including Japanese regulations for critical infrastructure, and stakeholder management.</li><li>Offers business-level fluency in both Japanese for local stakeholder and regulator communication, and English for regional reporting.</li><li>Additional strengths may include certifications such as ITIL, CISSP, or CCNA, along with experience in renewable energy, critical infrastructure, or multinational and matrixed organizations.</li><li>The role covers leading the Japan IT team, managing office and OT infrastructure, ensuring cybersecurity and regulatory compliance, engaging key business stakeholders, and supporting renewable energy operations.</li></ul></div></div><div class="copyiconCSS slds-p-left_xx-small"><div class="pointer"> Location Tokyo Salary12 million yen Reference Number: 67040-0013463125 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</div></div><img src="https://counter.adcourier.com/SGluc29uLkxldW5nLjk5NzU4LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-23T07:49:43Z

IT Planning

Tokyo,
remote
Contract
7.2M - 9.0M JPY / Yearly
Company ProfileA major global financial services group's IT entity in Japan is looking for a member to support a large-scale internal regulation revision project, following a recent organizational realignment under its Japan holding company. The Role<ul><li>Lead the revision of internal company regulations to align them with the Japan holding company's new regulatory framework - this is the core focus of the role.</li><li>Support a colleague on vendor governance-related tasks as a secondary responsibility.</li><li>Primarily remote-based role, with roughly one visit per month to the client's Shinagawa office and occasional business travel.</li></ul> Your Skills <ul><li>Native-level Japanese is essential - you'll need to catch subtle wording issues and explain nuance differences between similar terms, as precise regulatory drafting is central to the role.</li><li>Basic English reading ability for emails and simple documents (conversational English is not required).</li><li>Basic proficiency in Word, PowerPoint, and Excel; stronger Excel skills are a plus for the vendor governance portion of the work.</li></ul> Key Highlights of the Role <ul><li>Build hands-on experience in internal controls and compliance within a major global financial group.</li><li>Take ownership of highly specialized, high-visibility regulatory work at a group headquarters level.</li><li>Enjoy a flexible, primarily remote working style.</li><li>Long-term potential to build and accumulate specialized regulatory know-how in a planning-function role.</li></ul> Location Tokyo Salary7.2 - 9 million yen Reference Number: 06940-0013502866 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/SGluc29uLkxldW5nLjQ5NTcxLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-09-16T05:10:24Z

Engineering Manager

Tokyo,
remote
Permanent
15.0M - 15.0M JPY / Yearly
Company Profile<div>A fast-growing global technology company is seeking an Engineering Manager to lead a Core Services team responsible for building and operating the foundational platform capabilities that power mission-critical products used by enterprise customers worldwide.</div> The Role<ul><li>Lead and mentor a team of software engineers.</li><li>Drive high-quality delivery of platform and engineering initiatives.</li><li>Establish effective processes, planning, and team accountability.</li><li>Support architecture discussions and key technical decisions.</li><li>Balance scalability, reliability, and long-term maintainability.</li><li>Partner with cross-functional stakeholders to execute business priorities.</li><li>Foster a collaborative and high-performing engineering culture.</li><li>Act as an escalation point for critical incidents and operational issues.</li><li>Continuously improve engineering standards and team performance.</li></ul> Your Skills <ul><li>Native-level Japanese and business-level English.</li><li>8+ years of software engineering experience.</li><li>3+ years of engineering leadership experience.</li><li>Strong architectural and technical decision-making skills.</li><li>Solid knowledge of backend systems, APIs, and distributed platforms.</li><li>Proven experience developing high-performing teams.</li><li>Ability to drive impactful delivery and business outcomes.</li><li>Experience collaborating with distributed teams and stakeholders.</li><li>Strong communication and execution capabilities.</li></ul> Key Highlights of the Role <ul><li>Take ownership of a mission-critical platform that supports globally utilized products and services.</li><li>Lead a talented engineering team and play a key role in its growth and development.</li><li>Influence architectural decisions and contribute to long-term technology strategy.</li><li>Work in a highly collaborative, international environment with strong leadership exposure.</li></ul> Location Tokyo Salary15 million yen - Reference Number: 06940-0013501948 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/c3VlLnRpbmcuNzYyMzUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-10-01T07:20:38Z

Chief Technology Officer [Leading Cloud/AI Ops firm]

Tokyo,
remote
Permanent
30.0M - 40.0M JPY / Yearly
Company Profile<ul><li>Our client offers an industry-leading platform across AI, cloud infrastructure and software delivery for Fortune 500 companies and the fastest-growing AI-native businesses in the world.</li><li>The company sits at the intersection of two of the most durable enterprise technology tailwinds of this decade: the shift to cloud-native, AI-driven architectures. In light of this they are now building out senior, strategic capabilities in Japan to match the ambitions of their APAC growth and enterprise customers in the region.</li></ul>The Role<ul><li>As the CTO for Japan, you will be the company's most senior technical voice in the region - a trusted advisor to CIOs, CTOs, CISOs, and CEOs at the country's largest enterprises as they navigate digital transformation, AI adoption, and the operational complexity that comes with it. This is not a delivery or pre-sales role in the traditional sense; it is a strategic, executive-facing mandate to shape how Japan's most influential technology leaders think about visibility, resilience, and value realization at scale.</li></ul>You will:<ul><li>Advise C-level executives on rationalizing technology investment, adoption strategy, and ROI as they modernize their architectures for the AI era</li><li>Identify and shape industry-specific trends across Japan, feeding insights directly into global product, GTM, and architecture strategy</li><li>Represent the company's thought leadership on observability, security, and AI-era infrastructure at executive briefings, industry events, and with the region's most strategic accounts</li><li>Partner closely with sales leadership, solutions architecture, and marketing to build long-term strategic relationships - not transactional ones</li><li>Help build out the technical leadership bench in Japan as the region scales</li></ul>Your Skills<ul><li>15+ years of experience in enterprise or application architecture at scale, with deep fluency in cloud infrastructure, observability, and the broader technology shifts shaping Japanese enterprises today</li><li>A track record of advising and influencing VP- and C-level stakeholders inside large, complex organizations</li><li>A hands-on technologist who can move fluidly between deep technical detail and executive-level business narrative</li><li>Strong strategic and creative thinking across both technical and commercial challenges</li><li>Outstanding presentation skills in front of large audiences, from engineering practitioners to non-technical executives</li><li>Native-level Japanese with strong business English, spoken and written</li></ul>Key Highlights of the Role<ul><li>This is a newly created high-visibility role, working with global engineering teams, GTM and C-suite customers</li><li>AI adoption and cloud-native modernization are both accelerating simultaneously, and this role sits at the exact intersection where enterprise budgets are moving</li><li>Generous compensation, inclusive of RSU grant and employee stock purchase plan at a company with strong, consistent growth</li></ul> Reference Number: 06940-0013494404 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuOTUxNDcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-08-25T08:48:46Z

[In-house] - Global IT Governance Manager - Manufacturing

Tokyo,
remote
Permanent
10.0M - 16.0M JPY / Yearly
Company ProfileA global automotive components and mobility solutions company, formed through the integration of several established manufacturers. The company designs, manufactures, and sells components, systems, and services for automotive, transportation, and industrial machinery applications across the Americas, Europe, China, Asia, and Japan. The Role Goal of the role<ul><li>You will drive the development of IT policies and processes and lead governance-focused improvements to IT operating processes company-wide.</li><li>The team is responsible for building, embedding, and enforcing IT governance across both global and regional IT organizations. It also owns IT audit activities. In addition, the team maintains and updates the company's IT policies and internal regulations, ensuring a complete and well-organized IT policy framework.</li></ul>Key Responsibilities<ul><li>Review and standardize IT policies across all five global regions</li><li>Build and maintain a company-wide IT policy framework</li><li>Drive process improvements to strengthen IT governance</li><li>Lead IT audit documentation, compliance reporting, and governance guidelines</li><li>Design and operate IT governance frameworks (e.g., COBIT, TOGAF) - principles, policies, roles, and processes</li><li>Align IT governance with enterprise risk management and business continuity</li><li>Shape IT governance culture through training, ethics, and cross-functional collaboration with HR</li></ul> Your Skills <ul><li>(Must) 15+ years in IT, with hands-on IT governance experience</li><li>Strong communication skills; Fluent-level Japanese; business-level English (TOEIC 900+ or equivalent)</li><li>Framework expertise (COBIT, TOGAF) and IT risk management background</li><li>Strong analytical, facilitation, and stakeholder alignment skills</li></ul> Location Tokyo Salary10 - 16 million yen Reference Number: 06940-0013509251 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMjI1MzguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-09-24T05:28:03Z

9 results for Helpdesk End User Support in Tokyo, Tōkyō