IT Support Specialist


Location:

Tulsa, OK

Date Posted:

May 31, 2019

Employment Type:

Temporary

Job Reference:

03510-9501944613

Staffing Area:

Technology


Description
Robert Half is seeking a IT Support Specialist II who will coordinate, diagnose, and troubleshoot incoming employee calls, tickets and external vendor emails. They provide support services to employees and vendors with technical problems and information technology issues involving desktop from local personnel and field office employees as well as employees using network remote access. The Support Specialist provides timely resolution of problems or escalation on behalf of customer or vendor to appropriate technical personnel. They provide case (incident) status updates to management and end-users. The Support Specialist supports and maintains effective relationships with users.

Please email resumes to: [email protected]
Requirements
High School diploma or equivalent. College degree preferred.
2+ years’ technical support experience preferred.
MCSE or equivalent experience preferred.
PC troubleshooting knowledge.
Medium level of experience with using Microsoft Office Suite.
Good understanding of Windows OS.
Ability to respond to phone calls, emails and incidents 80% of an 8 hour day at a desk in a cube environment.
Enter via keyboard information into a CRM database.
Make decisions as to what issues and to which department to escalate problems while gauging the impact and priority of these issues for our customers.
Ability to meet department standards.
Occasionally attend meetings in person and sometimes through conference calls.
Ability to perform work with limited instruction.
Consults with Level 3 or Lead/Supervisor as needed or on issues that require approval and exceed limit of authority.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.



Tulsa, OK

8801 S. Yale Ave
Geophysical Resource Campus Suite 450
Tulsa, OK 74137
us
918.493.2411
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