Help Desk Analyst II


Salary:

$50,000.00 to $55,000.00 per year

Location:

TRUMBULL, CT

Date Posted:

May 3, 2019

Employment Type:

Full Time

Job Reference:

00720-0010917103

Staffing Area:

Technology & IT


Description
Fairfield County, CT based client is looking for a Level 2 Helpdesk candidate to join the team on a permanent basis.

Requirements:

Verify and document successful completion of scheduled backup and reporting jobs daily. Report failures to responsible group within I.T. department.

Monitor antivirus updates, patches, and service packs and confirm clients are receiving these as they released.

Log support requests into Zendesk ticketing system. Assign and dispatch tickets to the appropriate group within the I.T. department.

Resolve first level issues as they are received, or troubleshoot and gather additional information for requests that need to be escalated.

Setup/teardown of employee computer workstations as well as facilitation of employee moves throughout the Trumbull campus.

Monitor ticket lifecycle to ensure escalated support requests are maintain visibility and resolved in a timely manner.

Image laptops/tablets and configure based on the requirements of the user they will be assigned to.

Keep process and SOP documentation up to date, or create new documentation where needed.

Monitor and manage IT inventory.

Working knowledge of computer systems, Windows/Mac OS, MS Office suite, mobile devices (iOS/Android)


for more information please contact me at [email protected]
Requirements
MS Windows 10, Mac OS, Android, MS Office, Zendesk
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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