AV Technical Lead


Salary:

$25.00 to $28.00 per hour

Location:

Torrance, CA

Date Posted:

May 3, 2019

Employment Type:

Contract to Full Time

Job Reference:

00460-9501890056

Staffing Area:

Technology & IT


Description
The AV Technician manages and maintains integrated and non-integrated conference rooms and spaces. This position requires strong analytical, technical, written, and presentation skills and a strong focus on customer service. The role works directly with internal/external clients, IT Project Management, Field Services, Real Estate Facilities, and Account Management teams to ensure successful delivery of our service, which must meet established Service Level Agreements (SLAs). The candidate provides a ?white glove? level of service and interfaces daily with agency employees, executives, their clients, and third-party AV partners. Relationship building within the agencies, a sense of urgency while remaining calm, and resourcefulness are keys to success in this role. The position reports to the AV Service Manager with a dotted line to a Field Services Supervisor or Operations Manager.

***FOR IMMEDIATE CONSIDERATION, please send your resumes to Brendan Steele or to [email protected] or call (310) 719-7356*

JOB FUNCTIONS
Troubleshooting
? Diagnose and troubleshoot equipment failures and make minor adjustments to resume a working state, assess audio and visual issues.
? Use Fusion monitoring software to proactively monitor all rooms/spaces on the network and ensure the software is connecting to the audio-visual equipment in the rooms as programmed.
? After installation of new equipment, test and debug systems for final quality assurance and acceptance.

Room Management
o Inspect conference rooms and spaces for the following:
? Wiring, laptop, audio, and videoconference connections are working
? Cable management ? ensure wiring on and under tables are organized
? Look for projection and audio issues
? Ensure control panels correctly switch inputs
? Check for broken clips or pins on connection and Ethernet cables
? Assist with operating equipment during meetings and events
? Log tickets into Service Now to track service requests and issues
? Track inventory of supplies needed for AV equipment and request replacements before out of stock.
? Report unusual noises, room lighting issues, broken door hinges, broken table legs/table issues, furniture issues, food left over from previous meetings to the local Office Manager.

Communication
? Ability to speak effectively before groups of employees.
? Strong verbal and written communications.
? Strong desire to learn.
? Ability to run usage reports and provide analysis.
? Respond to email requests for future video conferencing events and coordinate requirements before date of events.

Training
? Assist with writing and distributing training documentation.
? Conduct onsite training on the operation and capabilities of installed equipment.
? Learn the local digital signage system and assist with posting and maintaining content.

Vendor Management
? Work with preferred AV partners to report issues and ensure repairs and work are completed to specification.
? Coordinate with AV partners to book rooms and times available to repair equipment.

Work Schedule
? Maintain a flexible schedule and be available to work non-standard business hours such as weekends and holidays upon request or as needed.
? Must be available via cell phone for issue resolution and assistance.

Travel
? This position may involve site visits to other locations to assist with meetings and events.
Requirements
***FOR IMMEDIATE CONSIDERATION, please send your resumes to Brendan Steele or to [email protected] or call (310) 719-7356*

PLEASE NOTE that we get an extremely high volume of calls and emails daily. Applying to this role does not guarantee an immediate response nor submittal to our client. Thanks for your patience and understanding!
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Torrance, CA

970 West 190th St.
Suite 400
Torrance, CA 90502
us
310.719.7356
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