Senior Network/Voice Engineer


$40.00 to $45.00 per hour


Tampa, FL

Date Posted:

June 7, 2019

Employment Type:

Contract to Full Time

Job Reference:


Staffing Area:

Technology & IT

The Network Engineering team is responsible for a variety of infrastructure systems; platforms managed by the team include routers, switches, wireless, voice, video, collaboration and security. Our team strives to provide actionable solutions engineering to meet the demands of Industries global business needs.

The Senior Network Engineer Voice Collaboration is responsible for designing, engineering and implementing voice and collaboration services around the globe. The candidate will be assisting in technical and problem resolution support on all components related to voice, call-centers and collaboration. The goal is to maximize service availability and satisfy the needs of all internal and external customers. This position performs Tier 3 troubleshooting activities, across multiple environments, while performing daily reviews of overall capacity, utilization and configuration changes to the network. This position is also responsible for delivering clear, concise and timely communication to our customers to provide them with the best customer experience possible.
? Minimum of 5 years of experience in Enterprise Level IT Environment
? 5+ years' experience implementing, troubleshooting, and maintaining complex voice, call-center and collaboration environments

Licenses or Certifications (MUST HAVE)
? CCNP (Cisco Certified Network Professional) Voice or equivalent experience
? CCIE (Cisco Certified Internetwork Expert) Voice, Preferred

Knowledge, Skills and Abilities
? Advanced knowledge of Cisco Data Center architecture
? UC on UCS
? Cisco Unified Call Manager
? Cisco Unity Connection
? Cisco Voice Portal
? Cisco Unified IM Presence Server
? Cisco Unified Border Element
? VXML Gateways
? Session Initiation Protocol Trunks
? Survivable Remote Site Telephony
? Cisco Jabber and WebEx
? Voice Gateways, PSTN Trunks FXO, T1/E1
? QoS Knowledge for Voice and Video Infrastructure
? Enterprise Dial-Plan knowledge
? Scripting call flows for call centers, including testing with end user
? Experience Required Working with Cisco TAC
? Ability to troubleshoot UCC issues including: scripting, reading logs, pulling logs from server platform
? Advanced knowledge of analysis/forensic tools
? Excellent verbal and written communication skills
? Excellent interpersonal skills
? Strong attention to detail
? Effective time management and organizational skills
? Work independently as well as in a team environment
? Analytical and problem-solving skills
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Tampa, FL

4221 W. Boy Scout Blvd
Suite 450
Tampa, FL 33607
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