Desktop Support


$19.00 to $25.00 per hour


St. Petersburg, FL

Date Posted:

June 7, 2019

Employment Type:


Job Reference:


Staffing Area:

Technology & IT

Position Title: Desktop Support
Duration: 3 month contract with option to hire
Rate: $19-25 hr.
Essential Duties/Responsibilities:
? Work as part of a team providing first-class service desk support
? Respond to requests for technical assistance through tickets, in person and, over the phone
? Triage requests - escalate issues to correct resource as needed
? Diagnose and resolve technical desktop hardware and software issues
? Prototype new technology related to computer systems and user specifications
? Work within the environment to design, test and modify all computer systems and/or programs to seamlessly operate with all user or system design specs
? Track open tickets, follow up and document resolutions
? Advise users on appropriate action and perform desk side training as needed
? Complete tickets and activities on all interactions with end users
? Design, document, test, modify all automated tasks and workflows built in various systems at UPC Insurance
? Install and troubleshoot all software and application issues
? Prepare various reports relating to support as needed
? Stay current with system information, changes and updates
? Follow standard operating procedures
? Document and train TSE I on any new technologies or SOPs handed over to team
? Perform other duties as assigned

Education and/or Experience:
? Associate degree in information technology, computer science or related field or 3-5 years of experience in a support technician role
? 2-4 years supporting advanced computer hardware/software in a LAN/WAN environment
? Knowledge and experience troubleshooting hardware, software, networks and basic operating system functionality or equivalent.
? Knowledge and experience supporting Microsoft Office products/Office 365
? Knowledge and experience supporting Microsoft desktop technologies including Windows Server 2008 or later and Windows 7 or later and all internet browsers.
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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