Tier I IT Specialist


Salary:

$18.00 to $21.00 per hour

Location:

Silver Spring, MD

Date Posted:

October 06

Employment Type:

Contract to Full Time

Job Reference:

04510-9500822502

Staffing Area:

Technology & IT


Description
Our client, a school for International is seeking a temporary to full-time Tier I IT Support Specialist. This Tier I IT Support Specialist is the first level response to end-users with software and hardware related issues and has frequent contact with staff, students, managers, executives and independent vendors.
For immediate consideration, please send resumes to [email protected]!
Requirements
This Tier I IT Support Specialist will be responsible for:
- Serve as technology POC for students and faculty (troubleshooting, one-on-one training, etc.)
- Resolving incidents for internal customers in a Windows and Mac environment while properly documenting processes and resolutions
- Providing hardware and software support on laptops, desktops, and peripherals
- Basic printer administration, troubleshooting, and maintenance of consumables
- Active Directory: Account creations, account modifications, lockouts, password resets.
- Office 365 Administration: User account administration, shared email boxes, distribution lists, and groups
- System reimaging and deployment
- Deploying software and updates
- Providing support for audio-visual and webcast/video teleconferencing for Skype GoToMeeting
- Microsoft Office 2013+ troubleshooting
- Using best cybersecurity practices and educating/encouraging end users to be security aware
- Communicating with users via in-person, phone, email, Skype for Business messaging system and WebEx
- Working with team members to collaborate on solutions or escalate issues
For immediate consideration, please send resumes to [email protected]!
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As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

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