Tier I IT Specialist


Salary:

$18.00 to $21.00 per hour

Location:

Silver Spring, MD

Date Posted:

October 27, 2017

Employment Type:

Contract to Full Time

Job Reference:

04510-9500822502

Staffing Area:

Technology & IT


Description
Our client, a school for International is seeking a temporary to full-time Tier I IT Support Specialist. This Tier I IT Support Specialist is the first level response to end-users with software and hardware related issues and has frequent contact with staff, students, managers, executives and independent vendors.
For immediate consideration, please send resumes to [email protected]!
Requirements
This Tier I IT Support Specialist will be responsible for:
- Serve as technology POC for students and faculty (troubleshooting, one-on-one training, etc.)
- Resolving incidents for internal customers in a Windows and Mac environment while properly documenting processes and resolutions
- Providing hardware and software support on laptops, desktops, and peripherals
- Basic printer administration, troubleshooting, and maintenance of consumables
- Active Directory: Account creations, account modifications, lockouts, password resets.
- Office 365 Administration: User account administration, shared email boxes, distribution lists, and groups
- System reimaging and deployment
- Deploying software and updates
- Providing support for audio-visual and webcast/video teleconferencing for Skype GoToMeeting
- Microsoft Office 2013+ troubleshooting
- Using best cybersecurity practices and educating/encouraging end users to be security aware
- Communicating with users via in-person, phone, email, Skype for Business messaging system and WebEx
- Working with team members to collaborate on solutions or escalate issues
For immediate consideration, please send resumes to [email protected]!
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