Desktop Support Analyst
SANTA FE, NM
April 19, 2019
Technology & IT
Day to day duties include but are not limited to:
Provides IT deskside support to customers including setup, software installation, servicing and repairing computer systems and equipment;
Day to day support for Office 365;
Assists in investigating and resolving complex installations and maintenance matters of significance;
Instructs customers in the operation and maintenance of systems, equipment and software;
Meet SLA for ticket response time, communication, documentation and closure;
Close most tickets remotely;
Prioritize and schedule appointments; escalate problems effectively (when required);
Ability to work in a team and communicate effectively;
Document internal processes and procedures related to duties and responsibilities;
New device deployment, imaging process;
Education & Experience:
Two or more years of field support experience;
Experience working with customer technology and support requirements;
Windows 10 experience;
Experience with remote access software;
Experience with IT ticketing systems;
Desired but not required, A + CE, Networking + CE, Security + CE;
Excellent interpersonal skills to work with customers and management;
Proven analytical and problem-solving skills;
Great communication skills;
Exceptional time management and organizational skills;
Ability to resolve hardware and equipment problems efficiently;
Ability to follow established service protocols without deviation;
Experience working in a team-oriented, collaborative office environment;
Ability to lift 30lbs.
Interviews are currently being conducted, for immediate consideration please email your resume to [email protected] with Desktop/Santa Fe in the subject line.
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All applicants must undergo a background employment check.
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
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Albuquerque, NM6501 Americas Pkwy NE
Albuquerque, NM 87110