Change Coordinator


Salary:

DOE

Location:

San Ramon, CA

Date Posted:

April 5, 2019

Employment Type:

Contract to Full Time

Job Reference:

00340-9501878039

Staffing Area:

Technology & IT


Description
Our client is seeking an IT Change/Problem Analyst I that will receive, analyze and process change requests for all global IT systems. Ensure all change requests pass through the appropriate process and follows the established rules (requirements). Develop work plans for the implementation of more complex changes to production systems, core network and data center. Support the Problem Management function across all global IT systems. Responsible for downtime recovery process, lessons learned, and user communications.

Interested? E-mail [email protected]
PLEASE:
-No c2c/third parties
-No entry-level candidates
-Local candidates only.
Sorry, this is not a virtual role and relocation assistance is not available.
Requirements
Process standard change requests not requiring a work plan, or occasionally with a simple work plan.
Complete tasks within agreed SLAs.
Reconcile PASS tickets.
Reconcile standard change tickets.
Perform change management on-call duties.
Use Robert Half customized service tools to research and document changes.
Follow established process requirements (change analyst, scheduling, work plan).
Escalate CR's that turn out to be more complex.
Educate submitters on change management requirements, as required, to ensure correct processing of changes.
Update simple work plans (SWP) with minor changes.
Assist in developing more complex work plans under direction of more senior analysts.
Participate in Health Check.
Associate and update problems reported in HC with CRs.
Perform problem management on-call duties with direction from Lead/manager. Clarify change details and escalate.

SAN RAMON

JOB REQUISITION

IT Change Coordinator (Temporary)
LOCATION

SAN RAMON
JOB DESCRIPTION

Robert Half is seeking an IT Change/Problem Analyst I that will receive, analyze and process change requests for all global IT systems. Ensure all change requests pass through the appropriate process and follows the established rules (requirements). Develop work plans for the implementation of more complex changes to production systems, core network and data center. Support the Problem Management function across all global IT systems. Responsible for downtime recovery process, lessons learned, and user communications.

Specific responsibilities will include:

Process standard change requests not requiring a work plan, or occasionally with a simple work plan.
Complete tasks within agreed SLAs.
Reconcile PASS tickets.
Reconcile standard change tickets.
Perform change management on-call duties.
Use Robert Half customized service tools to research and document changes.
Follow established process requirements (change analyst, scheduling, work plan).
Escalate CR's that turn out to be more complex.
Educate submitters on change management requirements, as required, to ensure correct processing of changes.
Update simple work plans (SWP) with minor changes.
Assist in developing more complex work plans under direction of more senior analysts.
Participate in Health Check.
Associate and update problems reported in HC with CRs.
Perform problem management on-call duties with direction from Lead/manager. Clarify change details and escalate.

Qualifications:

BS/BA preferred or equivalent experience in Computer Science.
3+ years? in IT change management or project management organization required with degree.
5+ years? required without degree.
ITIL Foundations preferred.
Solid working knowledge of change, release, configuration management methodologies, concepts related best practices required.
Understanding of IT infrastructure applications architecture and layout required.
Proficient in Microsoft Office (Word Excel) required.
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Oakland, CA

1999 Harrison Street
Suite 1000
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us
510.839.5975
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