Product Support Specialist


Salary:

DOE

Location:

San Jose, CA

Date Posted:

April 26, 2019

Employment Type:

Contract to Full Time

Job Reference:

00420-0010898781

Staffing Area:

Technology & IT


Description
Robert Half Technology is currently looking for a Tech Support Rep for 3-6 month contract to full time position. To be successful in this role you must have hands on experience providing support to clients and end users via desktop support, call center experience, and basic networking skills. Open to all levels of experience!

**For immediate consideration please send resume to [email protected]
Requirements
Duties
? Technical Support Representative Entry Level:
? Job Description: Work in a fast-paced call center (or sometimes remote) environment to take incoming technical calls from customers. You'll listen then analyze, troubleshoot and resolve technical issues.
? Technical Support duties and responsibility
? Walk customers through the process of installing internal products on their machines (windows desktops smart devices).
? Help customers troubleshoot issues they encounter while using Vivotek products and provide actionable tips to resolve the problem.
? Send technical documentation to customers who have lost or misplaced theirs
? Refer difficult cases to a senior analyst support tech or HQ.
? Assume remote control over customers? computers when necessary to resolve problems
? Technical Support qualifications
? Excellent communication skills, both oral and written.
? Minimum 1 year experience in information technology or technical support
? Extensive familiarity with Windows operating systems
? Working knowledge of security software options and functionality preferred.





Call Center, Microsoft Windows, Microsoft Windows 10, Routers, PC Desktop - Workstation, Microsoft Windows Mobile OS, iPhone, Android, IE - Internet Explorer
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


San Jose, CA

10 Almaden Blvd
Suite 900
San Jose, CA 95113
us
408.271.9063
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