Lead Service Designer/UX Researcher


Salary:

DOE

Location:

Saddle Brook, NJ

Date Posted:

April 22, 2019

Employment Type:

Freelance

Job Reference:

02710-9501868038

Staffing Area:

Creative & Marketing


Description
***If you're interested in this opportunity, please send your resume and portfolio to [email protected]***

TCG's client in Northern NJ is looking for a Lead Service Designer for an onsite temp-to-hire opportunity! *This location is easily commutable by public transportation*

Main responsibilities
As Lead Service Designer you will:
? Analyze failure within experiences and identify root causes for that failure
? Identify opportunities for cost reduction and improvement within an existing service
? Understand customer needs and identify where separate interactions should come together as one that meets that need
? Arrange these separate interactions into rational customer journeys and experience maps within that service
? Look for commonalities in activities across experiences where product opportunities could be realized
? Understand the core Human Centered Design framework of an experience and recommend targeted improvements to that framework that accommodates new and improved process refinements
? Ability to create and test interactive prototypes in accordance with task, scenario and journey
? Identify and design new cross-functional design patterns and standards
? Collaborating on designs with developers
? Put forward new cases for designs improvements with product managers
? Communicate with detailed research and industry backed decisions representing all experience touchpoints
? Engage and align with all multidisciplinary teams across the customer office business
? Run and lead design thinking, and business modeling workshops and activities to drive engagement and alignment
? Represent and champion Human Centered Design at a senior leadership level
? Play an active part in the design recruitment and selection process
Skills and experience
It?s essential that you will have:
? 8+ years in a service design, research or equivalent experience design role
? Combination of agency and corporate environment experience
? Mature and seasoned experience with the following
? Experience / Journey Mapping
? Research
? Card Sorting
? Focus Group
? Anthropology Ethnography
? User Testing
? Experience Strategy
? Wireframing
? Sketching
? Prototyping
? Sitemapping
? Workshop Facilitation
? UserFlows
? Demonstrable experience of how to interpret qualitative and quantitate research
? Demonstrable experience of preplanning user testing best practices and approaches
? High level of experience with recognizing complex business challenges
? Understand the possibilities and limitations current vs future experience outcomes
? Experience running design workshops and planning sessions with multiple business units
? Experience working in a fast paced environment
? Working collectively and autonomously with crossfunctional teams
? Solid understanding of Information Architecture, taxonomy, language and content matrixes
? A design related degree or relevant experience in designing products and services
Requirements
Tools
? Sktech
? Adobe CC
? Keynote
? Flinto
? InVision
? Microsoft Teams and or Slack
? Realtimeboard
At TCG, we’re committed to you from the moment you sign up. We won’t make you work a certain number of hours or fill out piles of paperwork before we commit to you and your professional future. We believe it’s important to spend time with you from the beginning in order to assess your skills, determine your strengths and figure out the type of work you want to do. Our trained staffing professionals understand that you have a real passion for your work and do their best to find opportunities that are the best fit for you. And we don’t stop there. We’re also available to help with your career questions, provide tips on improving your portfolio and acing interviews, and more. Plus, as one of our registered candidates, you’ll have access to thousands of online training courses and books – and of course, everything is free and available when you need it.

Apply for this job now or contact our branch office at 888-490-5565 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 The Creative Group. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Saddle Brook East, NJ

250 Pehle Avenue
Park 80 West Plaza II Suite 502
Saddle Brook, NJ 07663
us
201.843.1890
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