Customer Service (manfucturing expereince is required)


Salary:

$14.00 to $16.00 per hour

Location:

Rockwall, TX

Date Posted:

March 29, 2019

Employment Type:

Temporary-to-full-time

Job Reference:

04121-9501864142

Staffing Area:

Temporary Accounting & Finance


Description
Robert Half is partnering with an international commercial kitchen supply company and is seeking an experienced Customer Service Representative for their growing Rockwall, TX location.

The appropriate candidate will possess significant experience in receiving and processing orders for materials and merchandise. Tracking orders, updating status and notifying customers of changes in delivery schedule. Maintaining records of prices, delivery dates, inventory and other data related to each transaction. The candidate will utilize a database or tracking system to process orders. Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Analyze a customer's needs and refers to other departments for follow up as needed. May utilize a customer relationship application or database to record activities and research product information. Reports to Operations Manager. Works under moderate supervision.

Responsibilities:
? Order Processing: Receive orders, verify in accounting software that items on a PO are current and in stock, verify that clients are within their credit terms, confirm receipt and availability with customers, informing the customers of quoted freight charges and estimated delivery date for their order, inputting orders into accounting software, communicating efficiently with warehouse staff regarding orders.
? Shipping Related Tasks: Provide freight quotations to customers inquiring or placing orders, creating Bill of Lading documents for outgoing shipments.
? Invoicing: Creating sales order and invoices for all orders in accounting software, ensuring the customer is within their credit terms, determining the reason for returned products and creating credit memos.
? Record Keeping/Filing: Keeping a daily filing system for inventory related tracking documents and all customer related documents. Filing should be done electronically and uploaded onto company cloud
? Customer Service: Communicating on the phone and via email with the customers, knowing what information can and cannot be provided to the customers, properly answering customer questions, customer concerns, receiving purchase orders, and taking messages in a detail oriented manner.
? Inventory Control: Provide up to date, real-time updates of all inventory levels when requested. Work closely with the Operations Manager and warehouse personnel to ensure that software system matches actual on hand inventory.

If you are interested please send your resume to [email protected] or call 469.608.6949
Requirements
Skill Requirements:
? Ability to prioritize, multi-task, and meet deadlines in fast paced environment.
? High degree of accuracy and attention to detail.
? Strong organizational and data management skills.
? Basic understanding of invoicing and crediting processes.
? Strong written and verbal communication skills and customer service orientation.
? Intermediate to advanced 10-key and data entry skills.
? Proficiency in English and in Microsoft Office.
? Problem solving skills.
? Ability to work efficiently with a team.
? Spanish speaking is a plus.
Accountemps matches highly skilled professionals with accounting finance jobs at the best companies on a temporary and temporary-to-hire basis. Our mission is to provide you with a rewarding finance or accounting job that is well matched to your professional skills – helping you to advance in your career. Our experience, combined with the resources of our worldwide network of offices, makes Accountemps a great resource for your career. We offer excellent opportunities to find temporary accounting and finance jobs for all experience levels. From accounting clerks and bookkeepers to accounts payable and staff accountants, we can provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company has appeared on Fortune® magazine’s list of “World's Most Admired Companies” since 1998, and 9 out of 10 of our customers would recommend our service to a colleague.

Contact your local Accountemps office at 888-490-3195 or visit www.accountemps.com to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Accountemps. An Equal Opportunity Employer M/F/Disability/Veterans

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Dallas North SA, TX

14951 Dallas Parkway
Suite 350
Dallas, TX 75254
us
469.608.6949
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