Customer Service Representative


Salary:

$14.50 to $16.50 per hour

Location:

Rock Island, IL

Date Posted:

April 26, 2019

Employment Type:

Temporary-to-full-time

Job Reference:

01530-0010940708

Staffing Area:

Office & Administrative


Description
OfficeTeam has an phenomenal opportunity to join a prestigious financial institution in the Quad Cities as a Customer Care Executive! This individual MUST have 3-5 years of experience working in a professional industry such as insurance, banking, health, finance or legal. As a Customer Care Executive your duties would include any of the following, and more:

- Take incoming phone calls from members and answer questions about plans; this will require an in depth knowledge of their products.
- Diffuse any problems to provide excellent customer service, the customer's concerns can often be highly sensitive and emotional.
- Research member files and verify information is accurate and correct.
- Analyze methods of affecting desired changes and selecting appropriate steps for the customer.
- Communicating with 3rd party vendors to update their files, check on order changes
- A lot of data entry- often times this is confidential information and accuracy is imperative

This is a high energy, fun loving team! If you are ready to continue your customer service career this is a great opportunity! Please send your resume to [email protected] and include the most impressive way you've recently assisted your customers!
Requirements
- Typing speeds of 40 wpm or data entry scores above 6000kph
- Minimum of 3 years in a professional customer service position
- Strong computer skills - this as mentioned is a cutting edge company utilizing cutting edge technology and relying on several different software programs to help them achieve success!
- Team player
- Strong Analytical and critical thinking skills
- Affinity for numbers
Flexibility
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888-490-4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


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