Client Services Liasion


Salary:

$16.00 to $17.00 per hour

Location:

Richardson, TX

Date Posted:

May 8, 2019

Employment Type:

Temporary

Job Reference:

04121-9501900795

Staffing Area:

Office & Administrative


Description
A client of ours in the building controls industry is currently looking to add to their client services team! Our client provides high tech lighting and electrical control solutions to residential customers by offering products to
optimize the elements of design, technology, and programming to deliver a customized solution residential home owners. In this role you will be responsible for providing white glove customer service to residential customers and acting as a liaison between the customer, sales team, distribution center, and installation team!

Job Responsibilities:
- Answering customer inquiries or complaints
- Processing orders
- Researching and resolving requests to improve sales and maintain customer satisfaction
- Maintains an ongoing relationship with customers, field sales, distribution, purchasing, manufacturing and marketing team.
- Uses detail oriented written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggest additional and/or alternative products or services to meet customer needs. Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.
- Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact. Expedites the delivery of selected orders. Tracks order activity, and alerts appropriate staff of any potential delivery problems.
- Performs backend order maintenance to ensure efficient order processing.
- Tracks order activity, and alerts appropriate staff of any potential delivery problems.
- Expedites the delivery of selected orders as needed.
Requirements
Education:
- Associates degree or equivalent education and experience.

Experience:
- Minimum of 5 years' experience in customer service or inside sales in a service environment
- Exposure to transportation, warehousing, import/export a plus

Skills/Knowledge/Abilities:
- Knowledge of electrical concepts a plus
- Knowledge of CRM and ERP
- Knowledge of salesforce.com a plus
- Must have demonstrated exceptional customer service skills and a strong customer orientation.
- Ability to work in a high volume, fast paced environment is a must.
- Requires strong organizational and time management skills and be able to effectively multi-task.
- Must have excellent interpersonal and communication skills. Incumbents must also be proficient in negotiation and influencing skills.
- Must have solid business acumen and awareness of how internal practices impact customers.
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888-490-4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


Dallas North SA, TX

14951 Dallas Parkway
Suite 350
Dallas, TX 75254
us
469.608.6949
File Clerk
Chesapeake, VA
Temporary-to-full-time
May 17, 2019
File Clerk
Colorado Springs, CO
Temporary
May 17, 2019
File Clerk
Minneapolis, MN
Temporary
May 17, 2019
File Clerk
Norristown, PA
Temporary
May 17, 2019
File Clerk
Plano, TX
Temporary
May 17, 2019
File Clerk
Moorpark, CA
Temporary
May 17, 2019
File Clerk/Mailroom Clerk
Oceanside, CA
Temporary
May 17, 2019
File Clerk
Tucson, AZ
Temporary
May 17, 2019
File Clerk
Thousand Oaks, CA
Temporary
May 17, 2019
File Clerk
Westlake Village, CA
Temporary
May 17, 2019
File Clerk
Simi Valley, CA
Temporary
May 17, 2019
File Clerk
Oak Park, CA
Temporary
May 17, 2019
File Clerk
Mlaibu, CA
Temporary
May 17, 2019
File Clerk
Indio, CA
Temporary-to-full-time
May 17, 2019
File Clerk
Denver, CO
Contract Legal Professionals
May 17, 2019
See More Jobs >

Availability Status

Let us know you're ready to work with one click.

Update My Status

Set Your Status

Click the blue button on your profile page at least once a week to keep your status set to Available.

Set Your Status

Your status will automatically change to Idle and Unknown over time, so update it weekly while you’re looking for work

Update My Status