Consumer Insight/Engagement Manager


Salary:

$80,000.00 to $100,000.00 per year

Location:

Red Bank, NJ

Date Posted:

April 25, 2019

Employment Type:

Full-time

Job Reference:

03720-9501914029

Staffing Area:

Creative & Marketing


Description
Our Client is seeking a Consumer Insight/Engagement Manager to join their growing E-commerce Team!

The Consumer Engagement Manager will be responsible for ensuring a seamless, positive experience for both eCommerce customers and consumers. This position is accountable for all ecommerce consumer engagement activities including delivering best in-class service as well as interactions across all social media platforms. In time, s/he will build out and oversee a small team.

? Primary focus on Amazon, as well as Overstock, Wayfair, Hayneedle, and others. Also support the .com business of traditional brick mortar retailers (Costco, Kohls, Sam?s Club, Walmart, etc.).
? Demonstrate a record of delivering exceptional consumer engagement in eCommerce for leading brand across channels. (Direct experience with product chat, social media, responding to reviews, or community management is a plus.)
? Actively and consistently support all efforts to simplify and enhance the customer experience.
? Communicate to internal teams (Product Development, Sales, Marketing, Finance, Operations) common themes identified from consumer engagement process and where there may be opportunities for up-stream improvement to increase satisfaction.

Please send your resume/portfolio to [email protected] Only candidates who meet these requirements will be contacted.

Not a fit for this job? Follow me on social media for more listings and opportunities!
www.linkedin.com/in/cortneyraepetrillo/
Requirements
? Customer obsessed, with a history of success defining and executing customer service strategies.
? Passionate about ecommerce and digital.
? Focus, independent, go-getter. Excited by challenge and opportunity. Thinks big.
? efficient, positive attitude, self-motivated.
? Ability to manage multiple competing customers and projects at once.
? Strong time-management and organizational skills.
? Highly collaborative and a team player.
At TCG, we’re committed to you from the moment you sign up. We won’t make you work a certain number of hours or fill out piles of paperwork before we commit to you and your professional future. We believe it’s important to spend time with you from the beginning in order to assess your skills, determine your strengths and figure out the type of work you want to do. Our trained staffing professionals understand that you have a real passion for your work and do their best to find opportunities that are the best fit for you. And we don’t stop there. We’re also available to help with your career questions, provide tips on improving your portfolio and acing interviews, and more. Plus, as one of our registered candidates, you’ll have access to thousands of online training courses and books – and of course, everything is free and available when you need it.

Apply for this job now or contact our branch office at 888-490-5565 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 The Creative Group. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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