Customer Relations Representative


Salary:

$13.00 to $14.00 per hour

Location:

PITTSBURGH, PA

Date Posted:

May 17, 2019

Employment Type:

Temporary

Job Reference:

03810-0010939400

Staffing Area:

Office & Administrative


Description
Customer Relations Representative Needed!

Under the direct supervision of the Manager of Customer Relations, this representative will assist with ambassadors and passengers in International arrivals.
Responsibilities include:
?Assist ambassadors with processing passengers through international arrivals
?Conduct weekly audits of overall international arrivals area to ensure that everything is in proper working order and report problems
?Schedule ambassadors who are assigned to work in the International Arrivals area
?Assist passengers issues that may arise including assisting passengers with a language barrier, who are having issues using the kiosk, and assisting with airline specific issues related to connecting flights
?Prepare the international arrivals area prior to first arrival by ensuring that the signage and the stanchions are in the proper location and return the area to normal after last arrival

Candidate must have great customer service skills and proficiency in Microsoft Office Suite. Bilingual or multilingual professionals highly preferred.

If interested and immediately available, please email your resume to [email protected] or call 412-788-5028.
Requirements
- Strong problem-solving skills

- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

- 2+ years' experience with performing in a goal-driven customer-focused environment preferred

- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Excellent customer service and office administrative skills

- Excellent communication and organizational skills

- Proficient with computers and technology platforms

- Supportive, positive attitude with a professional demeanour applied to all tasks

- Ability to interact effectively with internal and external partners and clients/customers

- Strong familiarity with customer service

- General familiarity with filing

- Proven knowledge of email

- Comprehensive knowledge of navigating basic office equipment and protocols

- Foundational knowledge in data entry

- Practical knowledge of Microsoft Office

- Expertise in composing various kinds of correspondence

- Experience with numeric data entry

- Well-founded grasp of faxing



If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888-490-4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Moon, PA

1000 Commerce Drive
Suite 120
Pittsburgh, PA 15275
us
412.788.5028
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