Help Desk Specialist


Salary:

DOE

Location:

Phoenix, AZ

Date Posted:

May 10, 2019

Employment Type:

Full Time

Job Reference:

00210-9501905420

Staffing Area:

Technology & IT


Description
Robert Half is in search of a Help Desk/Technical Support Specialist. At Robert Half Technology we are anticipating an increase in demand for a Help Desk/Technical Support Specialist. As a Help Desk/Technical Support Specialist, your responsibilities could include but not limited to:


? Providing first level contact and convey resolutions to customer issues
? Track, route and redirect problems to correct resources
? Update customer data and produce activity reports
? Follow up with customers, provide feedback and see problems through to resolution
? Properly escalate unresolved queries to the next level of support
? Desire to grow knowledge of help desk procedures, products, and service
Requirements
? Proven experience in providing help desk support
? Excellent communication skills
? Working knowledge of help desk software, databases and remote control
? Ability to troubleshoot and multitask
? Strong customer service focus
? Bachelors in Information Technology, Computer Science or related discipline is a plus
? Troubleshooting - Hardware Software experience
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


Phoenix, AZ

2375 E Camelback Rd
Suite 290
Phoenix, AZ 85016
us
602.224.2486
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