Help Desk Analyst II


Salary:

$19.79 to $22.91 per hour

Location:

PARKER, CO

Date Posted:

May 7, 2019

Employment Type:

Contract to Full Time

Job Reference:

00610-0010934604

Staffing Area:

Technology & IT


Description
Join the team at Robert Half Technology with this Help Desk Analyst Opportunity! We especially want to hear from you if you have a can-do attitude and are looking to be part of a highly motivated team. We're looking for a Service Desk Analyst who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. The chosen candidate might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. We're looking for someone who is comfortable handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. We need the person in this position to know how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. One of the most important things to understand for this position is Incident, Problem, Change Management and other processes. We need the person in this position to know how these processes work together to provide superior support and high availability of our business. Covering alternative shifts when needed is often necessary with this Analyst job. This position requires a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term temporary-to-full-time opportunity. Located in Parker, Colorado, this Help Desk Analyst II role will be a long-term temporary-to-full-time opening.

How you will make an impact

- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

- This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes

- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

- Provide guidance to Tier 1 support and team members

- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

If interested please contact Joe Bushur at [email protected] and 303-296-2345
Requirements
- Experience in one or more programming or scripting language

- Proficiency in Active Directory

- Solid understanding of Microsoft Office

- Proven knowledge of MS Windows 10

- LAN (local area networks) experience highly desired

- Well-founded grasp of MS Windows 7 in an Active Directory environment

- Microsoft Office 365 experience required

- Practical knowledge of Mac OS

- General familiarity with Microsoft Windows 8

- WANs (Wide Area Network) experience preferred

- We really want someone with ITIL certification for this job

- If you have a combination of superior customer service skills and technical aptitude, you will be strongly preferred

- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

- Excellent oral and written communication skills

- In this position, the candidate will be tasked with analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction

- Ability to handle multiple tasks to prioritize needs and expedite tasks upon request

- Technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems is required for success at this position

- Able to work independently with a minimal amount of oversight

- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


Denver, CO

1125 17th St
Suite 870
Denver, CO 80202
us
303.296.2345
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