Help Desk Analyst II


Location:

Omaha, NE

Date Posted:

May 3, 2019

Employment Type:

Permanent

Job Reference:

01503-0010920461

Staffing Area:

Technology & IT


Description
You could join the team of our progressive and stable client if you are looking for work as a Help Desk Analyst! You should apply today if you have a can-do attitude and are looking to be part of a highly motivated team. The ideal Service Desk Analyst can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. Sometimes that involves creating knowledge articles and arranging training for other Service Desk Analysts when needed. We're looking for someone who is comfortable handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is important for the chosen candidate to understand how their role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. This position absolutely must understand Incident, Problem, Change Management and other processes. You should also know how these processes work together to provide superior support and high availability of our business. You might find that you need to cover alternative shifts when needed. Apply for this position today if you think you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a full-time opportunity offering excellent compensation and benefits. This Help Desk Analyst II role will be located in the Omaha, Nebraska area and will be a full-time position.

Responsibilities

- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

- Provide guidance to Tier 1 support and team members

- It is important for this job to facilitate user account management by handling onboarding, change and departure processes

- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

For immediate and confidential consideration for this and other Direct Hire Help Desk or Technical Support roles here in Omaha, sends resumes today to Chris Parker at [email protected]
Requirements
- Technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems is required for success at this position

- 2+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

- It is preferred for applicants to have a combination of superior customer service skills and technical aptitude

- Proficiency in Active Directory

- TCP/IP experience highly desired

- Microsoft Office 365 experience desired

- Expertise in PC desktop/workstations

- IT infrastructure libraries experience

- Strong problem-solving skills

- Ability to multitask, collaborate and communicate well with individuals of all backgrounds in a fast-paced environment

- Capacity to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

- Can work independently with minimal supervision

- Experience in one or more programming or scripting language

- Excellent verbal, written, and social skills

- We really want someone with ITIL certification for this job

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.



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