Technical Engineer


Salary:

DOE

Location:

Newark, DE

Date Posted:

May 24, 2019

Employment Type:

Contract to Full Time

Job Reference:

03720-0010481428

Staffing Area:

Technology & IT


Description
Robert Half Technology is looking for a Technical Service Representatives. The Technical Service Representatives are the front line support staff for our customers. TSRs are responsible for answering general questions and troubleshooting basic technical support issues, some of which can be performed by the customer through the control panel. TSRs will have the most verbal contact with customers and will be the voice that our customers will associate with. It is important that TSRs maintain a friendly and courteous personality while at the same time keep phone calls as short in length as possible. It is important that TSRs also create complete comprehensive phone tickets that are easily understood. The tickets TSRs create are the road map for the rest of support. When not on the phone or in a chat, TSRs will work the Support queue (and others as assigned) to resolve technical issues, or document the need for escalation.
Responsibilities:
* Create comprehensive tickets documenting client issues
* Assist clients in resolving client side issues; when issue can not be resolved by TSR, escalate the issue to a senior support staff member
* Maintain excellent phone/email/live chat rapport with customers while gathering concise information and limiting overall call time
* Maintain knowledge of all proprietary tools and systems to ensure proper handing of customer issues
* Assist clients with the following technical tasks:
Additional duties include:
o Setting permissions
o Resetting passwords (FTP, FrontPage, Email, Stats, SQL)
o Client side email configuration
o Client side FTP configuration
o FrontPage extensions
o Control Panel
o DNS transfer
o Registrar transfer
o Domain name pointer
o New Domain name registration
o Setting up new accounts
* Must deliver an exceptional customer experience every day
* Work all other queues as assigned
* Assist in other tasks as assigned

For immediate consideration please send resumes to [email protected]
Requirements
Qualifications / Required Skills:
* Excellent verbal and written communication skills
* Strong interpersonal skills
* Strong organizational skills
* Excellent customer service focus
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


Philadelphia, PA

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