Desktop Support Analyst


Salary:

$90,000.00 to $110,000.00 per year

Location:

NEW YORK, NY

Date Posted:

May 10, 2019

Employment Type:

Full Time

Job Reference:

02940-0010930037

Staffing Area:

Technology & IT


Description
You might be right for Robert Half Technology's new job opening, if you are a Senior Support Engineer with experience providing high quality customer service to executives. Self-starters with strong problem-solving skills and a passion for working in an innovative environment will thrive in this position. This Senior Support Engineer role is a full-time opportunity based in the New York, New York, area.

Responsibilities
The responsibilities of this individual will include, but not limited to, the following:
? Operational support ? Candidate will provide the highest level customer service and technical support for our Business, fielding incoming requests via our ITSM provider Service-Now. The manager will be the sole resource in the office.
? Desktop Engineering
? Support assist the desktop engineering manager with the maintenance of desktop related applications.
? Proactively identify and recommend solutions to improve performance, reliability, and manageability of the Windows platform.
? Configuration of desktop system deployments, imaging, asset management and security of desktop environment. Configuration of mobile devices, printers, headsets and card scanners.
? Develop and maintain a thorough understanding of advanced troubleshooting tools such as Windows Debugger, Process Monitor, Windows Performance Toolkit, etc.
? Video Conference Support ? responsible for supporting and monitoring video conference meetings. Work closely with PEP AV specialist and become a key contact for all VC needs in New York office.

Technical Requirements
? Microsoft OS Windows 10 Microsoft Office Suites 2016 and Office 365.
? Strong understanding of fundamental Windows technologies, including: Active Directory, group policy, Windows Debugger, Process Monitor, Windows Performance Toolkit.
? Intermediate understanding of imaging technologies, including Microsoft Deployment Toolkit, SysPrep, Windows PE and Druva enterprise backup technology.
? Experience with enterprise security product, such as anti-virus, SSO, data-loss prevention and encryption software.
? Develop and document procedures for routine operations including troubleshooting, support, and product administration.
? Perform system upgrades and incorporate new technologies to the infrastructure minimizing effects on the user experience - working nights and weekends as necessary.
? Actively assist and participate in the implementation of systems, infrastructure and related network and communications hardware for the enterprise.
? Intermediate abilities and expertise in support of network communication protocols, especially TCPIP and WAN communications.

Educational and detail oriented Experience
? 5-8 years of equivalent related work experience.
? Bachelor Degree and/or technical certification a plus.
? Knowledge of ITIL concepts, ITIL Foundation Certification a plus.
? Financial or legal industry experience.

If you are interested in this position send an email with your up to date resume and a few lines about why you are interested in the role.
Requirements
- 5+ years of desktop support or other related experience

- Comprehensive knowledge of Active Directory

- PC desktop/workstations experience preferred

- Deep understanding of information network security

- Knowledge of Microsoft Office 365

- Experience with providing white glove service to executives
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


New York Midtown, NY

125 Park Avenue
4th Floor
New York, NY 10017
us
212.687.7072
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