Network Analyst (NOC)


Location:

New Brunswick, NJ

Date Posted:

May 1, 2019

Employment Type:

Contract

Job Reference:

02720-0010915849

Staffing Area:

Technology & IT


Description
Reporting to NOC Manager (IT Manager 7) Telecommunications Division, Network Operations & Architecture (TDNOA). This is a technical position that performs daily activities within the client’s Network Operations Center (NOC.) Responsibilities include infrastructure monitoring, incident & problem management, network equipment and infrastructure analysis and repair, network equipment configuration & service provisioning, support ticket fulfillment, NOC Call center and support services, and service outage communication. Updates procedures, documentation, reports, and NOC tools and resources. Supports all client IT. Supports the client infrastructure consisting of 3000+ network equipment devices and 9000+ wireless access points implemented across multiple Campuses and New Jersey Counties. Devices includes routers, switches, UPS/PDU systems, wireless equipment, security appliances, service providers, etc. Participates in incident response, escalation, service communication activities pertaining to the stability of the network.

Key Duties and Responsibilities:
• Network infrastructure monitoring, problem management, network equipment and infrastructure analysis, repair, configuration and service provisioning.
• Support ticket fulfillment, incident handling, NOC Call Center technical and support services.
• Update and maintenance of procedures, documentation, reports and NOC tools and resources.
• Change management and incident communications.
Requirements
Qualifications:
Requires a bachelor’s degree or an equivalent combination of education and/or experience and two years of experience in telecommunications and computing. Must be able to demonstrate practical telecommunications/networking skills, possess knowledge of the principles and practices of telecommunications/network system planning and have working knowledge of routine local data networking technologies. Must be able to handle multiple, shifting priorities, a large volume of technical problem resolution, and work well with peers and senior staff in a team oriented, and cooperative environment. Equivalent education, experience and/or training may be substituted for the degree requirements.
Experience with routing/switching
Experience with network management applications & protocols
Experience with service management applications & protocols
Experience working in/with network infrastructure, operations team, noc, or call center environment
Demonstrable knowledge of problem and incident management, network monitoring, and service management applications.
Demonstrate strong analytical and problem-solving abilities
Demonstrate strong communications, consultative and interpersonal skills, including oral, written and presentation

Preferred Qualifications and Skills:
Working knowledge of Juniper JUNOS; Cisco IOS
Cisco Certified Network Associate (CCNA); Juniper Networks Certified Associate – Junos
(JNCIA – Junos); software (Network Configuration Manager), IPAM software (Infoblox), work
order ticketing systems, log analyzer software
Strong understanding of ITSM principles
ITIL Foundation V3 certification
Experience with PDU/UPS equipment
Cisco Prime: Wifi Management
IPAM: INFOBLOX, DNS, DHCP Central Services
Raritan Power IQ- RU& RBHS Network Infrastructure Environmental Monitoring
APC InfraStruXure Central Mgmt- Network Infrastructure Environmental Monitoring
Media Wiki: Procedure & Protocol Documentation
Ticketing/work order: HEAT, RT, ServiceNow
Network Infrastructure & Services Management: HP OpenView:
Network Configuration & Management: NetMRI
Syslog Analyzer: Splunk

*For immediate consideration; please send resumes directly to [email protected]*

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