Network Analyst (NOC)
New Brunswick, NJ
May 1, 2019
Technology & IT
Key Duties and Responsibilities:
• Network infrastructure monitoring, problem management, network equipment and infrastructure analysis, repair, configuration and service provisioning.
• Support ticket fulfillment, incident handling, NOC Call Center technical and support services.
• Update and maintenance of procedures, documentation, reports and NOC tools and resources.
• Change management and incident communications.
Requires a bachelor’s degree or an equivalent combination of education and/or experience and two years of experience in telecommunications and computing. Must be able to demonstrate practical telecommunications/networking skills, possess knowledge of the principles and practices of telecommunications/network system planning and have working knowledge of routine local data networking technologies. Must be able to handle multiple, shifting priorities, a large volume of technical problem resolution, and work well with peers and senior staff in a team oriented, and cooperative environment. Equivalent education, experience and/or training may be substituted for the degree requirements.
Experience with routing/switching
Experience with network management applications & protocols
Experience with service management applications & protocols
Experience working in/with network infrastructure, operations team, noc, or call center environment
Demonstrable knowledge of problem and incident management, network monitoring, and service management applications.
Demonstrate strong analytical and problem-solving abilities
Demonstrate strong communications, consultative and interpersonal skills, including oral, written and presentation
Preferred Qualifications and Skills:
Working knowledge of Juniper JUNOS; Cisco IOS
Cisco Certified Network Associate (CCNA); Juniper Networks Certified Associate – Junos
(JNCIA – Junos); software (Network Configuration Manager), IPAM software (Infoblox), work
order ticketing systems, log analyzer software
Strong understanding of ITSM principles
ITIL Foundation V3 certification
Experience with PDU/UPS equipment
Cisco Prime: Wifi Management
IPAM: INFOBLOX, DNS, DHCP Central Services
Raritan Power IQ- RU& RBHS Network Infrastructure Environmental Monitoring
APC InfraStruXure Central Mgmt- Network Infrastructure Environmental Monitoring
Media Wiki: Procedure & Protocol Documentation
Ticketing/work order: HEAT, RT, ServiceNow
Network Infrastructure & Services Management: HP OpenView:
Network Configuration & Management: NetMRI
Syslog Analyzer: Splunk
*For immediate consideration; please send resumes directly to [email protected]*
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