Business Analyst


Salary:

$75,000.00 to $85,000.00 per year

Location:

MORRISTOWN, NJ

Date Posted:

May 24, 2019

Employment Type:

Full Time

Job Reference:

02710-0010522656

Staffing Area:

Technology & IT


Description
JOB SUMMARY
The Technical Business Analyst (TBA) evaluates Information Technology support needs for business operations according to policies, procedures, protocol and standards. The TBA is responsible for analysis and assessment of business processes, identification of system requirements, and functional definition of planned / unplanned system changes or portfolio requests.
He/she is responsible for identifying Information technology solutions that support more efficient and effective work performance based on inherent knowledge of business functions and processes and available technologies. Project Management is also within the purview of the TBA, developing project schedules, identifying milestones, and reporting progress to stake holders when required.
Key production systems such as regional Intranet content publishing, Database Management and Administration are also supported by the TBA.
Requirements
JOB RESPONSIBILITIES:
Portfolio Management:
? Partner with the Business Process Owner to ensure that regional business needs and goals are met by providing accurate documented portfolio requests and monitoring the submitted requests through the Portfolio Management cycle.
? Analyze and document Key-User requirements and proposed changes to business processes during the Portfolio Request process.
? Work with Business Process Owners during the Portfolio Request process to identify priorities, business impact, and associated risks.
? Support the regional business departments in evaluating any proposed changes to their workflow processes resulting from the Change Management system.
? Research and develop new business ideas using the Project Management Office (PMO) structure and automation whenever possible.

Technical:
? Provide regional system and application expertise in support of International project teams.
? In a project manager role, establish project schedules (identify tasks, duration and dependencies, timelines, resources, costs) for regional projects. International projects may require regional project management as well.
? Provide hands-on backup support to the current core business applications ( when required ) .
? Resolve assigned incident/service request tickets within SLA framework as part of the Service Cycle, closing incident tickets for Regional business systems
? Publish First Page of regional intranet and provide 2nd level support for FirstSpirit regionally.
? Participate (on a consulting level) the Infrastructure team on Infrastructure rollout projects.
? Proven relationship building with internal support groups, customers, and third parties.
Administrative:
? Develop and prepare various Information Services KPI reports as required.
? Monitor operational expenditures (OPEX) for regional IS department to keep a real-time track of budget spending.
? Discuss, approve or reject Requests for Change (RFC) during weekly CAB review process.
Project Management:
? Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
? Work with developers to create a detailed project plan to monitor and track progress
? Invoke regional and international resources required for the proper execution of projects
? Create and maintain PMO project documentation
? Successfully manage the relationship with all stakeholders
? Schedule resource availability and allocation
? Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
? Measure project performance using appropriate tools and techniques
? Report and escalate to management as needed
? Perform risk management to minimize project risks
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