Help Desk Analyst II


Salary:

DOE

Location:

Monmouth Junction, NJ

Date Posted:

May 10, 2019

Employment Type:

Full Time

Job Reference:

02760-0010898010

Staffing Area:

Technology & IT


Description
Our client is looking for a Help Desk Analyst to assist with inbound support calls / email from end-users providing technical assistance and support for queries and issues related to their business needs and product use, Properly asking follow-up and probing questions to diagnose and troubleshoot the issue and provide precise directions to customers to resolve the issue. Continue to enhance product knowledge and stay current with product changes while also following up with customers to gain feedback about the resolution process.
Requirements
o Prior help desk/product support experience in a hardware/software domain
o Prior experience in using finance or accounting related software is a plus
o Prior experience as a Paralegal or office bookkeeper is strong plus
o Excellent verbal and written communication skills
o Must be adaptable and comfortable working in fast-paced, small company environment and culture

If you are interested in this position please send your resume to Michelle Caravaglio to [email protected]
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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