Help Desk Analyst I


Salary:

DOE

Location:

Minneapolis, MN

Date Posted:

April 22, 2019

Employment Type:

Consulting

Job Reference:

02310-0010951743

Staffing Area:

Technology & IT


Description
Robert Half Technology is working with a rapidly expanding company in the Hi Tech Engineering industry, looking for a full-time Help Desk Analyst to support local and field users. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Minneapolis, Minnesota area and is a long-term temporary opportunity.

What you get to do every day

- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

- Independently investigate and implement solutions to technical issues

- Help and follow up on technical help tickets submitted via phone, email, and walk-ups

- Pinpoint recurring technical issues and present solutions to address the root of the problems

Interested candidates should contact Sally Lander at 612.359.4960 or [email protected]
Requirements
-1 + year of IT managed services (MSP) industry experience
- Firm grasp of basic networking concepts

- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

- Good understanding of IT support ticketing systems

- Experience installing and configuring operating systems, networked and local printers, and business applications

- User administration and bug fixing in a client-server environment

- Expertise in Microsoft Windows 10

- Server experience

- Microsoft Office 365 experience
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


Minneapolis, MN

800 Nicollet Mall
Suite 2700
Minneapolis, MN 55402
us
612.359.4960
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