Desktop Support Analyst




Merced, CA

Date Posted:

June 7, 2019

Employment Type:


Job Reference:


Staffing Area:

Technology & IT

Robert Half Technology is actively sourcing for a Desktop Support Technician with a client near the Merced Ca Area. Our client is looking to bring on a Desktop Support Technician for a 6 month contract to temporarily cover a Leave of Absence. The ideal Desktop Support candidate would have 3+ years' experience supporting Windows OS, setting up/installing new computers and printers as well as managing a high volume ticket environment.

Our client runs a Microsoft Windows shop ? running entirely Windows 10. They also have an Active Directory infrastructure, so some experience with Active Directory is preferred. The Desktop Support Technician will be responsible for break fix issues, password reset, troubleshooting Windows 10 issues and providing onsite/remote support to internal end users. This individual would be temporarily joining a team of 2 other Desktop Support Technicians, and reporting directly to the IT Manager.

End Users/Machines:
- 215 (On-site)
- 40 (over 2 local locations)
- 50 (remote/international sites)

Ticketing System/Volume:
- ServiceNow
- 100-125 per day

This Desktop Support Technician is an immediate need for our client as the internal employee is currently on their LOA. If you have experience as a Desktop Support Technician and you're interested in being considered, please email your resume to Emily Beesley at [email protected] for review and consideration. NO THIRD PARTIES.
- Quality experience with Service Desk Tickets

- Practical knowledge of Service Desk Enviornment

- Deep understanding of PC skills

- Printers experience

- Microsoft Office experience

- Proven knowledge of Microsoft Windows 10

- General familiarity with Service Desk

- Well-founded grasp of Directory Services

- PC Hardware experience

- PC desktop/workstations experience required

- Ability to write reports, business correspondence, user instructions, and procedure manuals

- 3+ years of desktop support or other related experience
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

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