Customer Service Representative


Salary:

$13.50 to $15.63 per hour

Location:

Marlboro, MA

Date Posted:

September 14, 2018

Employment Type:

Temporary

Job Reference:

02160-0010620394

Staffing Area:

Office & Administrative


Description
Organization Seeks Customer Service Representative!



OfficeTeam has a rewarding career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Insurance - Casualty industry. Do you love building solid customer relationships? Then this position may be for you. Be prepared to come into a dynamic and fast-paced environment in this role. If you're looking for work in Marlboro, Massachusetts and can work a long term temporary position, this could be the Customer Service Representative opportunity for you!

Major responsibilities

- Give exceptional customer service in a timely fashion

- Manage incoming telephone calls

- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

- Field and send written business correspondence
Requirements
- Customer service experience

- Insurance claims experience

- Claims processing experience

- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

- A consistently positive approach to your work that is rooted in a businesslike professionalism

- Demonstrated experience performing extensive research to resolve complex customer inquiries

- Excellent oral and written communications skills

- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Strong computer skills including customer database systems

- 1+ years of past relevant experience

- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

- Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications

- Excellent customer service and office administrative skills



We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Westborough, MA

1700 West Park Drive Suite 305 Westborough, MA 01581 508.836.4141
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