Product Support Specialist




Manchester, NH

Date Posted:

May 28, 2019

Employment Type:

Full Time

Job Reference:


Staffing Area:

Technology & IT

Robert Half Technology is looking for a Support Engineer who will provide first tier technical and second tier support for our client?s products.
What you get to do every single day
? Maintain lab and test equipment with other team members
? Analyzes user requests for systems changes or improvements. Documents functional requirements and assesses cost, feasibility and utility. Develops recommendation as to how, when or whether to proceed with making the changes
? Provide support via telephone, e-mail and forums
? Work closely with sales and development teams, as well as with the international Product Managers and Product Engineering teams to report product issues, software bugs and other problems.
? Analyzes processing procedures. Develops recommendations for improvements
? Analyzes and documents issues. Works with other programmers to correct code problems
? Assists in the developing communication content for specific system changes being implemented in production
? Work on custom development proposals and projects
What you bring to the role
? Excellent troubleshooting, analysis, and problem-solving skills
? Self-motivated and quick learner
? Basic knowledge of PLCs, drives, HMI, I/O, instrumentation, robotics, sensors, and other devices used in industrial control systems
? Knowledge of networking and communications
? Knowledge of and experience with industrial communications.
? Exceptional communication and customer relation skills
? Comprehensive understanding of programming languages
- C/C++ and/or Java
- Web services programming (REST and SOAP)
- Web-based user interface programming (JavaScript, AJAX)
? Experience in application engineering or technical support of industrial automation systems

For more information contact [email protected]
Embedded Systems, Java, JavaScript
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Manchester, NH

1155 Elm Street
7th Floor
Manchester, NH 03101
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