Entry Level Operations Analyst


Salary:

$19.94 to $20.97 per hour

Location:

Madison, WI

Date Posted:

April 22, 2019

Employment Type:

Consulting

Job Reference:

04860-9501905790

Staffing Area:

Technology & IT


Description
Are you looking for a role as an Operations Analyst please email your resume to [email protected]
Key Areas of Responsibility
Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone, and one-on-one technical support within defined service level agreements for clients.
Provide detailed and effective communication to internal and external customers
Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
Provide support to critical systems and ensure availability objectives are met.
Provide alert response as well as email and telephone technical support for data center and managed services clients
Take ownership of the incident/request and drive it to resolution
Document and track troubleshooting steps, incident solutions and support requests
Keep clients informed throughout the process and follow up with them to ensure satisfactory resolution
Guide and mentor less experienced teammates by providing technical support, training, and direction
Document and record time
Requirements
Responsibilities
As an Operations Analyst, I provide Entry Level technical services with supervision from Supervisors, Team Leads, and Technology Owners
Ability to follow through with tasks, projects, troubleshooting with supervision.
Handles several tasks simultaneously (ie: troubleshoots and develops an internal network, responds to emergencies).
Communicates with Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes).
Responds to all customers professionally and courteously and relays any customer questions or concerns to the manager.
Assist in creating and documenting policies and procedures.
Understand SLAs in a production environment and proactively strive to meet the commitments.
Provide support to Service Account Managers, Situation Managers, Project Managers and product developers.
Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog.
Supports and conducts self in a manner consistent with customer service expectations.
The information in this position description is intended to convey information about the key responsibilities and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. Responsibilities are subject to change.

Qualifications
Minimum Qualifications
BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable.
Associates degree in a computer-related field, plus one year of experience in a relevant technical role, OR
If no post-secondary degree, a minimum 2 years in a technical support or systems administration role maintaining high service levels in a demanding environment
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As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

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