Help Desk 2


Salary:

$50,000.00 to $55,000.00 per year

Location:

Los Angeles, CA

Date Posted:

April 24, 2019

Employment Type:

Full Time

Job Reference:

00320-9501873727

Staffing Area:

Technology & IT


Description

Role: Help Desk 2


Employment Type: Full Time


Salary: $50,000-$55,000


Benefits: M/D/V and 401K-In house chef for breakfast and lunch, onsite gym, free parking


Financial company looking for a detail oriented and polished Help Desk 2 Analyst. Provide VIP customer support to company executives and clients.


**For immediate and confidential consideration please email your resume to Sam Figliulo at [email protected]**

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:



  • Initial point of contact for customers seeking technical assistance on site and remotely.

  • Perform troubleshooting steps, to both on site customers and those located in remote offices.

  • Build out and deploy Windows PCs and notebooks.

  • Installation and maintenance of hardware and software.

  • Printer and Copier maintenance.

  • Assist with resolving a wide range of IT issues, including networking, and applications.

  • Installation and/or relocation of IT equipment, including PCs, Monitors, Printers, Copiers and server room equipment. (Heavy lifting of IT/Computer Equipment Required)

  • Able to maintain records, document, and manage tickets through Help Desk ticketing system.


QUALIFICATIONS:



  • 4+ years customer support/help desk experience

  • Knowledge and experience with Windows 10, Microsoft Office, Office 365, Azure, Active Directory and group policies, iOS, Powershell, VDI, etc.

  • Experience with detailed documentation and ticketing

  • Ability to work independently and communicate clearly

  • Must possess strong troubleshooting skills.

  • Ability to handle multiple projects simultaneously.

  • Willingness to learn new systems and skills.

  • Ability to define problems, collect data, establish fact, and draw valid conclusions.

  • Outstanding customer service skills and time management skills.

  • Effective communication skills, both written and verbal.

  • Displays a high-level of enthusiasm for work, detail oriented conduct, ethics, works well in a team environment and presents themselves professionally.

  • AA, BS/BA in IT, CS, or related fields, or Relevant experience and Industry Certifications


**For immediate and confidential consideration please email your resume to Sam Figliulo at [email protected]**

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


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