Tech Support/Help Desk


Salary:

DOE

Location:

Jacksonville, FL

Date Posted:

April 26, 2019

Employment Type:

Contract to Full Time

Job Reference:

01120-9501876846

Staffing Area:

Technology & IT


Description
Responsibilities:
? Provide a single point of contact to the organization for information technology related issues.
? Identify, research, and resolve software/technical issues.
? Respond to telephone calls, email and personnel requests for software technical support.
? Analyze and resolve user problems with the aim of eliminating recurrences and reducing calls to the Help Desk.
? Other duties as requested depending on call volume.
? Participate in on-call rotation when circumstances require.
? Be willing and able to respond to after hours and weekend calls.
? Draft FAQs for common help desk issues on supported software systems.
? Establish, document and enforce procedures for coordinating with other help desk resources to provide appropriate coverage.
? Adhere to departmental procedures to ensure users are kept well informed of ticket status and product availability in order to manage user expectation and ensure overall user satisfaction.
Requirements
Required Skills:
? Superior troubleshooting abilities enabling quick determination/ resolution of software and hardware issues.
? Ability to use logic/reason to identify alternative solutions and apply most effective resolution methodology.
? Excellent written and verbal communication skills.
? Must demonstrate a sense of urgency while acting in a professional, calm manner.
? Ability to stay abreast of changes and updates in relevant technologies.
? Experience with Active Directory, Remote VPN Software, Disaster Recovery, and Anti-Virus required.
? Solid working knowledge and experience in Windows Server 2008-2016, Office 365 Exchange/SharePoint, Citrix, LAN/WAN.
? Experience with multiple SAN vendors.
? Must be a self-starter and team player who also has the ability to work independently
? Detail orientated and able to thoroughly document and communicate issues.
? Ability to handle multiple projects in an organized and timely manner.
? Ability to analyze and resolve problems according to established priorities.
? Ability to work in a fast paced, changing environment with individuals from diverse areas of specialization.
? Experience with Microsoft Office applications required.
? Experience with BMC Track-IT help desk software a plus.
? Desktop imaging a must.
Required Education:
? Bachelor's degree in computer science preferred; equivalent work experience considered.
? CompTIA A+ certification.
? Microsoft certifications.
? 3-4 years of experience required.
? Ability to obtain security clearance required.
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Jacksonville Downtown, FL

10751 Deerwood Park Blvd. South
Suite 130
Jacksonville, FL 32256
us
904.997.9960
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