Service Desk Manager


Salary:

$28.00 to $44.00 per hour

Location:

Jacksonville, FL

Date Posted:

March 21, 2019

Employment Type:

Contract to Full Time

Job Reference:

01120-9501806358

Staffing Area:

Technology & IT


Description
This position requires a solid technical background combined with proven customer service experience and a strong management background. This includes the ability to problem-solve and the ability to motivate your team to achieve specific goals. This along with proven leadership skills, communication skills and organizational skills, are essential to perform well in this position.

Ultimately, you must be able to ensure high quality technical support with an on-going focus on increasing the customer experience.

Primary Responsibilities

Manage the IT support desk team members and evaluate performance against established expectations
Ensure customer service requests (tickets) are handled timely and completely
Recruit, hire, train and support the IT service desk engineers
Set high customer service standards and hold engineers accountable to those standards
Contribute to improving customer support by involving yourself in situations that fall below these standards
Establish best practices throughout the entire technical support process
Develop daily, weekly and monthly reports (from our systems) and provide results on the productivity of help desk engineers to the management team
Requirements
Requirements

Solid technical background with the ability to provide clear and concise direction to the team
Proven successful work experience as a IT Support Desk Manager (minimum of 3 years)
Hands on experience with IT support desk tools and remote control software
Must be highly customer service focused
Must demonstrate strong management skills
BS degree in Computer Science, Information Technology, or equivalent proven experience
Job Type: Contract to Full Time

Experience:

Help Desk Management: 3 years (Required)
Location:

Omaha, NE (Required)
Work authorization:

United States (Required)
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


Jacksonville Downtown, FL

10751 Deerwood Park Blvd. South
Suite 130
Jacksonville, FL 32256
us
904.997.9960
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