Help Desk Tier 2 Technician




Jacksonville, FL

Date Posted:

May 31, 2019

Employment Type:


Job Reference:


Staffing Area:

Technology & IT

Robert Half Technology is seeking a Help Desk Tier 2 Technician.

This position oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
Provides Tier II end-user support for software and hardware issues.
Oversees the daily operations of the local area network. Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
Troubleshoots desktop virus and malware issues Maintains a daily backup of all network files.
Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
Provides recommendations of program changes to correct software problems.?

For serious consideration, please email Charles at [email protected]
Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training.
? Knowledge of SCCM, and Office365 a must.
? A+ PC Technician or Network+ certification is a plus.
? Provides level II III user support for software and hardware issues.
? Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
? Ability to write routine reports and correspondence.
? Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
? Ability to effectively present information to an internal department and/or large groups of employees.
? Ability to comprehend, analyze, and interpret situations.
? Ability to solve problems involving several options.
? Requires strong analytical and quantitative skills.
? Exceptional Customer Skills required.
? Apple/Mac experience a plus*?
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Jacksonville Downtown, FL

10751 Deerwood Park Blvd. South
Suite 130
Jacksonville, FL 32256
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