Desktop Support Specialist


Salary:

DOE

Location:

Jacksonville, FL

Date Posted:

April 26, 2019

Employment Type:

Full Time

Job Reference:

01120-9501877422

Staffing Area:

Technology & IT


Requirements
The IT Technician responsibilities include front-line support for both local and remote end-users of our IT systems. This includes advance desktop/laptop support, support for phones and mobile devices, user account setup in Active directory along with basic windows server administration, general application support and other IT-related tasks. Excellent communication skills and an abundance of patience are a must. The role must effectively communicate technical issues and resolutions with non-technical associates. The role must also be able to help external customers as needed to access our systems. This position requires demonstrated troubleshooting skills on data and voice systems, with an emphasis on quick resolution thus helping to minimize end-user downtime. This position will also help to create technical documentation for end-users and be expected to document issues and resolutions in our Help Desk system.
ESSENTIAL DUTIES RESPONSIBILITIES:
Include the following. Others duties may be assigned:
? Install and maintain OS (Windows 7, 8 and 10) installation/imaging on all desktops, laptops. Install is not limited to manual installation, it can be scripted installation using pre built images in SCCM.
? Maintain/Monitor any virus/spam related issues on the network.?
? Maintain/Monitor desk phone, smart phones, and desktop, laptop mobile devices.
? Full Knowledge of IPv4 addressing/subnetting.?
? Assure systems availability ? support, AD and file server management.?
? Knowledge of basic exchange servers and NTFS file permissions.
? Must have experience of automated patch management using SCCM.?
? Must be available and willing to work such weekends, holidays and after normal business hours as necessary or desirable to meet the business needs.
? Ability to prioritize and complete projects within deadlines.
? Additional duties as assigned by supervisor.
?
QUALIFICATIONS:?
? MCP Certifications is required.
? 3 years of experience in Systems.
? Excellent verbal and written communication skills.
? Ability to work within a supervised environment.

EDUCATION:
? Bachelor degree in computer science, information technology or equivalent. Three years of relevant experience will be accepted in lieu of degree.?


If interested please contact me at [email protected]
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Jacksonville Downtown, FL

10751 Deerwood Park Blvd. South
Suite 130
Jacksonville, FL 32256
us
904.997.9960
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